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What is a customer feedback tool?

What is a customer feedback tool? Customer feedback software helps you create and distribute customer surveys and obtain customer feedback. The tools help you gain insight from customers on how you should improve your product, service, or customer service delivery. They also help you identify customer pain points, drive engagement, and reduce turnover.

It allows you to engage with your customers directly and gives you a way of quantifying customer feedback and satisfaction. Additionally, it enables you to find out what your customers really think about your product or service.

Category: Customer Feedback Tools
Tags: customer feedback tools, what is a customer feedback tool

Close the Feedback Loop with Actionable Insights

Microsurveys by Usersnap

Building great products starts with customer feedback at every stage of your Product Development Lifecycle (PDLC)

  • 🚀 Capture insights effortlessly—from feature discovery to post-launch improvements.
  • 📊 Turn feedback into decisions—prioritize requests, track issues, and refine the user experience.
  • 🔄 Iterate faster—validate ideas, reduce friction, and keep customers engaged.

Usersnap helps you collect, manage, and act on feedback—seamlessly.

Sign up today or book a demo with our feedback specialists.