customer feedback questions Archives

The Only Comparison List of Best Customer Feedback Tools You Need

Did you know that 73% of consumers state that customer experience is a crucial factor for determining whether to do business with a company or not? Additionally, 84% of companies that actively work on improving the customer experience using customer feedback tools see increased revenue as a result of their efforts.

This is where a customer feedback tool can help.

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Website Feedback Tool: A New Way to Stress-Free Customer Feedback

Working on new design drafts and website prototypes takes a lot of patience and knowledge. When you consider the feedback part of the process, it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line.

Email threads, Slack chats, phone calls, and meetings – that’s how the feedback is collected and managed. Well, managed? I guess managing feedback through all these channels is barely possible. But here’s the good news.

We are going to show you how to set up your design & feedback workflow to make feedback from colleagues and customers actionable and manageable again.

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The Top 9 Ways To Avoid Acquiescence Bias in Online Surveys

Are you a user researcher for a digital product? Do you sometimes lack the in-person connection while doing your research? Maybe you use online tools to collect data from people? Do you think survey bias ( or acquiescence bias) can distort the opinions, preferences, and responses those people give?

If so, we have some advice for you.

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Leverage skip logic to improve the quality of your surveys

Poor design and a lack of branching questions make many surveys tedious, diminishing the quality of the data they obtain. Use the power of skip logic to take surveys to the next level as part of your customer feedback workflow.

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The Customer Satisfaction Survey: Best Questions And Examples In 2023

How badly do you want to know if your customers are truly satisfied with your services? So much you can taste it? If you’re like us, you must be pretty hungry then. Getting this qualitative data can be tricky. The success of every SaaS company lies in the hands of the consumer. A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base.

This article details everything you need to know about the ins and outs of successful customer satisfaction surveys.

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In-App Feedback: Top 5 Ways in 2023 To Engage Mobile Customers For SaaS Business Success

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. Don’t you agree? What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. Sounds sweet, right? Well, collecting in-app feedback, whether mobile or web, is key to knowing what to build, design and improve upon.

At times, some of this may sound daunting, but do you know the silver lining? You’ve got a wide array of tactics out there to help you! In this article, we walk you through the ultimate in-app feedback strategy, including the 5 best ways to engage with mobile customers and collect it (if you’re lost in the haze).

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