To capture video from a URL, open the page in your browser and record it with a screen recorder. Use the built-in tools (Shift + Command + 5 on a Mac, Xbox Game Bar on Windows), a browser extension such as Loom or Screencastify, or OBS Studio for longer recordings. If you want your own users to send you a recording of a problem on your site, an in-page widget such as Usersnap does it without any install.
If you run support for a web product, this is probably how users report a problem today:
They find your “support@email” and write something vague, like: “My web page loads funny and slow.”
You ask for more details; they reply in a few days. After three or four back-and-forths, the culprit turns out to be the customer’s buggy add-on.
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