These days being a developer isn’t an easy task. Among all the tasks and challenges you already have to deal with, you need to deal with bugs. And here’s the rub, most of the time bugs, specifically client-side bugs, are submitted by end-users. We see 3 key problems with this:
1: Most Users Are Not Tech Savvy
It’s true and whilst we not say it to them directly, we know it. The user knows something’s wrong, because the website is not working for them, but they don’t know why, how to fix it or how to report it.
Try asking your Grandmother what JavaScript is for example. I’m sure it’d be a short conversation. And some users don’t know what the browser is. So how can they properly describe the problem?
Continue Reading “Super Powers for Web Developers” →