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Navigate product decisions with customer feedback
Usersnap helps you collect more product insights with in-app screen captures, micro surveys, and feature request boards.
Trusted by top-tier companies
GDPR- & CCPA-compliant
2 million feedback items last year
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No credit card required
See how Usersnap works yourself
All-in-one customer feedback platform
Feedback menu
Welcome users to share feedback and access support with the floating button and options menu. Customize the design all you want.
Screen captures
Users can capture and submit issues easily with video recordings and annotated screenshots. Metadata automatically attached.
In-app surveys
Target user segments to collect specific feedback at the right time and place. Or embed rating questions to pages to seek improvements.
Public board
Get upvotes and collective feedback from your community. Add roadmap status labels to items so your users can appreciate your actions.
Why you need customer feedback software
Collect evidence to make better decisions.
User research
Get 2x engagement rates and enhance quality of insights.
Want to increase feedback responses?
Micro surveys with advance targeting and user segmentation will multiply your engagement rates and increase the quality of feedback insights.
Feature prioritization
Quantify the business value of new feature requests.
Need evidence to make better decisions?
Streamline feature request forms and upvote boards to make prioritization easier. Connect user properties data to quantify the business value of each new improvement.
Always improve and stay ahead of the game.
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Testing & QA
Reduce bug fixing time by 50% and close loops faster.
Want to save time on reproducing bugs?
Screen capture tools make it way easier to communicate issues and close the feedback loop. Resolve problems faster and get more happy customers!
Measure CX
Scale excellent product experience and increase user satisfaction.
How can you deliver competitive UX & CX?
Get customer satisfaction ratings to analyze which product experience falls short and why. Make meaningful improvements that actually impacts user behaviors.
Get started now. It’s easy as...
Sign up
Sign up for a free account. No credit card required, no complicated onboarding. You are the master of customer feedback.
Copy & paste snippet
Install the global snippet on your website or app. Usersnap is a cloud-based platform so you’d never have to deal with maintainance.
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Ready to get insights!
Configure your feedback widgets, invite your team, and connect Usersnap to your favorite tools. And done 🥳
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How will product satisfaction increase when you act on feedback?
Our team is here to help you #MakeFeedbackMatter and we share our insights generously.
Designed for product teams to collect feedback
Engineers & Designers
“Usersnap has shortened our customer support cycle. Visual feedback really helps us understand and iterate faster.”
Product Managers
“As a company with a wide range of products, we rely on Usersnap to manage user feedback workflows.”
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Customer Ops
“Usersnap helps us prioritize new features, improve product design, and figure out how to best provide overall value for our users.”
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Product Marketers
“In a global organization with over 2000 employees, Usersnap is essential for scaling the feedback exchange on our website.”
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Customer feedback is the
fuel for improvement.
Try it today. No credit card needed.
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