Product Feedback Management Tool for SaaS

Public feedback portal or personal tickets tracker

Usersnap's feedback board can be used to collect upvotes and comments on feature requests, plus show the status of your development. Or limit the board access so that your guests can only see their own feedback, this way they can track the progress without taking up a seat for the dashboard.

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Streamline feedback via browser extension

All-in-one place to manage and evaluate feedback! Capture sales and support tickets' insights via browser extensions. Or add feedback directly from dashboard.

Assign, label, prioritize and integrate with 50+ tools

Feedback management made easy with categorization options and project management features. Or forward these insights to Jira, Azure DevOps, PowerBI, Salesforce and many other platforms to enrich your user understanding.

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Create your own workflow and roadmaps

Define the statuses for your project and the workflow you need. Manage the progress easily and track resolve time. Use the Kanban board view to drag and drop items, or use the list view with saved filters.

Reply to customers for follow-ups or closure

Each feedback is a new conversation with your user! Reply to the feedback from the dashboard and they will get an email, which they can also reply to. Enable the AI assistance to generate content for you.

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