.svg)
User Feedback Platform
Focus on quality & impact, from discovery to delivery
Put user pains at the center of your product development. Usersnap helps you to collect, organize, respond, and scale user feedback all in one place.
.png){kind=logo}
.svg)
.png){kind=logo}
%20(1).jpg){kind=small}
A platform to streamline all product-user interactions
In-app visual feedback helps devs & PMs
- Auto capture user environment
- Screenshot or recording for context
- Easier UX for bug reporting
- Less back and forth with users
- No troubleshoot miscommunication
Targeted surveys with high response rate
- Shorten user research timeframe
- Spend less money on discovery
- More evidence to make decisions
- Tailored questions for validation
- Reduce uncertainty for roadmap
Streamline & empower product communication
- Easily create and send announcements
- Get notification on new changes
- Rich media to showcase feature how-to
- No email blindness and fatigue
- Don’t loose track of important changes
Manage impact with feature request board
- No more scattered info
- Label similar topics to see trends
- Ask the why to the what
- Sync user attributes for context
- Don't exclude users from ideation
End-to-end user feedback platform
Deliver user-driven solutions & joy
More than a user feedback tool
User outcome flywheel to empower product teams
Validate
Survey ratings get 300% more responses.
Delivery
85% increase in new feature engagement rates.
Discovery
Multiple effective user feedback channels.
Test
Contextual bug reports for 70% faster issue resolution.
Ready for you to grow
Personalized onboarding and regular check-ins to align with your needs.
99.9% satisfaction rates to date for our professional and passionate team.
Live chat support for all our users to manage feedback efficiently.
Empower your daily workflows to be user-centric
Bring user feedback to your roadmap planning and analytics tools. A user-centric culture starts from sharing first-hand user feedback.
“Usersnap has shortened our customer support cycle. Visual feedback really helps us understand and iterate faster.”
.png)
Joscha Feth
Lead Engineer
.svg)
Read full story
“As a company with a wide range of products, we rely on Usersnap to manage user feedback workflows.”
%20(1).png)
Franz Tretter
Product Manager
Read full story
“In a global organization with over 2000 employees, Usersnap is essential for scaling the feedback exchange on our website.”
%20(1).png)
Gerald Haydtner
Website Marketing Manager
Read full story
“How to bring value to the end users is what the teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.”
Malgorzata Fleischmann
Product Owner
.svg)
Read full story
Ship & build faster with contextual user feedback
Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
What is Usersnap, and how does it work as a feedback platform?
Usersnap is an all-in-one customer feedback platform designed to collect, organize, and manage feedback from customers and users. We provide tools like in-app surveys, visual feedback capturing, and announcements, allowing businesses to streamline complete feedback loop processes and act on insights effectively.
What are the key features of Usersnap’s feedback tracker?
Usersnap’s offers:
- Visual feedback capture with screenshots and metadata for better context.
- Labeling and tagging to organize feedback efficiently.
- Integration with tools like Jira, Azure DevOps, Trello, and Slack for seamless workflows.
- Centralized dashboards to monitor trends and prioritize improvements.
Why should I use Usersnap as my customer feedback solution?
Usersnap simplifies the feedback process by:
- Collecting feedback directly from users through surveys, widgets, and forms.
- Empowering teams to respond to customer needs quickly and effectively.
- Supporting integrations with popular tools to fit your existing workflows.
What are the benefits of using Usersnap for feedback tracking?
Using Usersnap for feedback tracking ensures:
- A centralized system to manage all customer and user feedback.
- Improved collaboration with team members by sharing visual and organized insights.
- Faster resolution of issues with clear, actionable feedback.
What makes Usersnap different from other feedback platforms?
Usersnap stands out because it combines feedback collection, organization, and management into one platform. Features like visual feedback, real-time surveys, and announcements make it an all-in-one solution. Unlike other platforms, Usersnap also focuses on integrating with your favorite tools for a seamless user experience.
How much does Usersnap cost, and what plans are available?
Usersnap offers flexible pricing plans tailored to businesses of all sizes. Pricing depends on the features and team size you need. Visit our pricing page for more details or book a demo to discuss your requirements.
How can I get started with Usersnap as my feedback platform?
- Sign up for a free trial or book a demo on our website.
- Customize your feedback tools like surveys or widgets to suit your needs.
- Start collecting, organizing, and acting on customer feedback instantly.
Is Usersnap safe to use for feedback tracking?
Absolutely! Usersnap prioritizes data security with industry-standard encryption, GDPR compliance, and a SOC 2-compliant data hosting center. Your feedback data is safe and accessible only to your authorized team members.
Build the right features in the right way
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Close demo
