tbk Creative to improving client feedback & acceptance tests

Hundreds of websites built, thousands of feedback resolved, 20 very happy team members, with the help of Usersnap.

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Challenges

Tedious communication on digital projects
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Missing browser debugging information
Unclear feedback from clients and testers

“Usersnap has changed the way
we handle digital client feedback in every way.”

andre lefort, tbk
Andre Lefort, VP of Engineer @tbk

Loved features

Seamless integrations with 3rd party tools
Intuitive visual feedback tool for clients and teams
Centralized platform to view and triage feedback

Results

Fast tickets turnaround time

Visual and contextual feedback helps team keep QA resolution time to < 5 minutes per ticket.
Motivated development team

No more follow-up questions on bug reports. Full dedication to technical improvements.
More satisfied customers

Easily measure customer satisfaction on prototypes and gain actionable feedback.

More customer stories

Content Snare

"By scaling and applying user feedback, it made our SaaS product more appealing."

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Instacart improving customer experience with Usersnap
Instacart

"Great for managing bug reports and improving our e-commerce user experience."

Dynatrace

"Usersnap makes managing website feedback easy for our team of 2000+ employees."  

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Pocket Prep allows the voice of users to be heard with Usersnap's customer feedback tool
PocketPrep

"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."

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Hawaiian Airlines makes website booking experience remarkable with Usersnap's customer feedback tool
Hawaiian airlines

"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."

Read the full story →
Erste Bank makes digital banking experience remarkable with Usersnap's customer feedback tool
Erste bank

"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."

Collect feedback,
ship better & faster.

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