Pocket Prep’s remote team triages user feedback efficiently

Usersnap allows Pocket Prep to maintain an uninterrupted loop of communication with everyone involved - development, design, marketing and users!

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Challenges

Lack of standardized feedback methods
Missing technical information in support tickets
Limited access to end-users’ choice of device and system

“Now we have a great two-way communication tool that gives our users’ a voice and helps everyone feel more involved in the production process.”

Colin Ulin, PocketPrep
Colin Ulin, Senior Software Engineer @Pocket Prep

Loved features

User-friendly widgets for web apps
Screen captures with tech environment context
Feedback dashboard to triage and discuss issues

Results

Reduce tech support time

Less back and forth with users thanks to automated system info captures and screenshots.
1-minute feedback

Sending contextual feedback takes < 1 minute. Compared to > 10 minutes with other tools.
Rebranded website

Marketing team communicates with the onsite feedback tool to the dev/design responsible.

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Easily collect & manage customer feedback

Try it, it’s free, no credit card.

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