Pocket Prep’s remote team triages user feedback efficiently

Usersnap allows Pocket Prep to maintain an uninterrupted loop of communication with everyone involved - development, design, marketing and users!

Lack of standardized feedback methods

Missing technical information in support tickets

Limited access to end-users’ choice of device and system

Colin Ulin, Senior Software Engineer @Pocket Prep

User-friendly widgets for web apps

Screen captures with tech environment context

Feedback dashboard to triage and discuss issues

Reduce tech support time

Less back and forth with users thanks to automated system info captures and screenshots.

1-minute feedback

Sending contextual feedback takes < 1 minute. Compared to > 10 minutes with other tools.

Rebranded website

Marketing team communicates with the onsite feedback tool to the dev/design responsible.

"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."

"We prioritize new features and improve product design with insights from Usersnap."

"Usersnap makes managing website feedback easy for our team of 2000+ employees."

"Our wide range of apps rely on Usersnap to keep the user feedback flow streamlined."

"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."

"By scaling and applying user feedback, it made our SaaS product more appealing."

Easily collect & manage customer feedback

Try it, it’s free, no credit card.

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