Pocket Prep’s remote team triages user feedback efficiently

Usersnap allows Pocket Prep to maintain an uninterrupted loop of communication with everyone involved - development, design, marketing and users!

Lack of standardized feedback methods

Missing technical information in support tickets

Limited access to end-users’ choice of device and system

Colin Ulin, Senior Software Engineer @Pocket Prep

User-friendly widgets for web apps

Screen captures with tech environment context

Feedback dashboard to triage and discuss issues

Reduce tech support time

Less back and forth with users thanks to automated system info captures and screenshots.

1-minute feedback

Sending contextual feedback takes < 1 minute. Compared to > 10 minutes with other tools.

Rebranded website

Marketing team communicates with the onsite feedback tool to the dev/design responsible.

“Usersnap has changed the way we handle digital client feedback in every way.”

"Great for managing bug reports and improving our e-commerce user experience."

"Usersnap makes managing website feedback easy for our team of 2000+ employees."

"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."

"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."

"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."

Easily collect & manage customer feedback

Try it, it’s free, no credit card.

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