Hawaiian Airlines gains valuable insights directly from their users

Web support and QA teams at Hawaiian Airlines takes advantage of the versatile customer feedback platform Usersnap to improve CX.

Try it out yourself

Challenges

target relevant audiences
Limited source of customer feedback
feedback board
Checking essential metadata with every issue
task list icon
Streamline internal and external website feedback

"The Usersnap tool is a great way for us to get feedback directly from users of our website.  It’s been a terrific source of new ideas from users and has also helped to uncover pain points that have led to improvements on our site."

Tomani Kamiko, Web Support Specialist @Hawaiian Airlines

Loved features

user icon
Engaging feedback forms and customer surveys
code icon
Automated metadata capture for each feedback
easy icon
Easily customizable feedback projects

Results

2x the customer feedback

The onsite feedback widget multiplied customer feedback for UX and CX improvements.
Measure customer satisfaction

The CSAT score gave the team tremendous insights on the booking process flows.
Streamlined quality assurance

High-quality feedback from testers, website visitors, and customers all in one place.

More customer stories

TBK creative

“Usersnap has changed the way we handle digital client feedback in every way.”

Read the full story →
Instacart improving customer experience with Usersnap
Instacart

"Great for managing bug reports and improving our e-commerce user experience."

Dynatrace

"Usersnap makes managing website feedback easy for our team of 2000+ employees."  

Read the full story →
Pocket Prep allows the voice of users to be heard with Usersnap's customer feedback tool
PocketPrep

"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."

Read the full story →
Hawaiian Airlines makes website booking experience remarkable with Usersnap's customer feedback tool
Hawaiian airlines

"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."

Read the full story →
Erste Bank makes digital banking experience remarkable with Usersnap's customer feedback tool
Erste bank

"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."

Read the full story →

Collect feedback,
ship better & faster.

Try now. Collect 20 feedback for free.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.