Customers want good products and services, of course, but do you know what else they want?
They want effortless interactions with companies. How about a website that is simple to navigate, and a seamless checkout process? Bingo!
They also want it to be quick and painless to resolve any issues they may have with your company. Recognizing and improving upon this customer feedback is where a CES survey comes in hand!
Research shows that when your company makes things easier on your customers and delivers on the promises, it drives more customer loyalty than the companies that focus more on improving the overall experience. It has become pretty common to have a good overall experience, so it’s those companies that truly make dealing with them easy and painless that enjoy more loyal customers.
Continue Reading “What is Customer Effort Score (CES)? How to Use It & 12 Questions” →
