Category: Surveys & feedback collection

A customer feedback survey is a short set of questions asked at one specific moment in the customer journey. Each of the six examples below answers a single question rather than many: a post-purchase CSAT email, an omni-channel NPS survey, an in-app questionnaire, a website mini pop-up, a social media form, and a product update feedback form.

If you’re still sending out one-size-fits-all feedback surveys, it’s time for a reality check. Generic questions lead to generic answers, and that means wasted time, unclear insights, and missed opportunities. Your product exists to solve a specific problem, so your customer feedback surveys should reflect that intent.

If your surveys are long and tedious, don’t be surprised when customers ghost you. They’re looking for solutions that save them time, not create more work.

That’s why we’re introducing intent-driven mini-surveys: short, targeted feedback forms that match where your users actually are. Whether you’re in discovery, validation, testing, or post-launch optimization, these surveys help you capture specific, high-signal insights, fast.

Continue Reading “6 Customer Feedback Survey Examples” →

I wish I could just send a user screen recording video.

Please delete this sentence from your vocabulary. Because we’ve heard your wish loud and clear, and we’re excited to announce Usersnap is your wholesome user screen recording feedback tool. 

Are you also asking “How do I record a user session?”

You can now see the entire flow of your users’ issues and save time in clarifying the steps of troubleshooting. Plus, your customers also save time in explaining what their screenshot means. Win-win.

Continue Reading “User Screen Recording: Solving Customer Feedback Errors, Circa 2021” →

Ecommerce shopping has grown significantly in 2020, and many companies are questioning if it will replace the need for brick-and-mortar retail. While it’ll never likely get rid of every store on the block, there may be some customer groups and product types that shift online and never look back.

What’s important is figuring out if those are your customers or not. The odds are that many of your customers are spending more online right now than you (or they) expected. It’s a great opportunity for you now.

According to IBM, the COVID-19 pandemic pushed us all five years forward in our shift from physical retail to online shopping. Ecommerce revenue is expected to grow 20% this year while department stores will drop 60%, with many already closing.

Continue Reading “Will online stores ever beat real ones? + Survey results of what customers think” →

Our communication is becoming more visual every day. We send emojis, gifs, pictures. We Instagram, Snapchat, or use the latest Facebook Filters to add some visual elements to our video chats. Visual communication is everywhere – and it’s faster, more effective, and fun.

Business communication is not exempt from integrating visual elements and giving everyone more and more opportunities to communicate visually. From Trello boards to Basecamp organization to our very own Usersnap (a visual communication tool for web developers – check it out!), visual communication is everywhere!

Why should you care? And why should you make sure to integrate visual communication into your daily work? We have 4 reasons for you to make you love visual communication even more!?

Continue Reading “4 reasons why you should integrate visual communication into your workflow” →