Category: Continuous discovery

How teams keep customer contact running every week. Interview practice, research repositories, call imports from Zoom and Intercom, and Sentiment Sensor tagging topic and sentiment as items land so patterns surface without manual synthesis.

How to build a cloud-based SaaS application

More and more SaaS application businesses are taking off the ground today. And it’s great.

The SaaS business is a super-fast growing industry attracting more and more people and companies. These organizations are more and more floating applications in the cloud. Scaling in the cloud has some essential benefits and risks as well.

In this article we are going to show you how to start building a cloud-based SaaS architecture, dealing with issues of scalability and what this means for your SaaS application.

What gets captured the moment a user hits the problem

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Best Practices for Flat Design

Flat design can be seen as the more sophisticated cousin of minimalism —all design elements are centered on the idea of simplicity. However, the simplicity of flat design is hard to achieve — everything should be designed with the same goal in mind to create a cohesive visual and functional design.

Let’s look at what you can do to make flat design works for your users.

What gets captured the moment a user hits the problem

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