Finding bugs in your product is part of your customer’s journey. Customer happiness comes from having a stable product and less user tension. But there’s more to making customers happy than having a bug-free product. This is where customer success comes in.
What is customer satisfaction, in simple words?
The term “customer happiness” was coined only recently, but it is already big with SaaS companies in the Valley. The idea is that making sure your customers are happy and successful ensures a higher customer LTV (Lifetime Value), reduces churn and boosts your NPS (Net Promoter Score).
Continue Reading “Boosting customer happiness in 2024: 6 proven ways” →
