User Feedback Platform

Focus on quality & impact, from discovery to delivery

Put user pains at the center of your product development. Usersnap helps you to collect, organize, respond, and scale user feedback all in one place.

Trusted by 20,000+ websites

Microsoft and UsersnapErste Group and UsersnapBBC and UsersnapWP Engine and UsersnapTrendyol
Microsoft and UsersnapErste Group and UsersnapBBC and UsersnapWP Engine and UsersnapRed Hat and UsersnapTrendyol
Read the stories from our customers
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A platform to streamline all product-user interactions

Screen captures for website to communicate feedback and track bugs

In-app visual feedback helps devs & PMs

  • Auto capture user environment
  • Screenshot or recording for context
  • Easier UX for bug reporting
  • Less back and forth with users
  • No troubleshoot miscommunication
Micro surveys for in-app user research

Targeted surveys with high response rate

  • Shorten user research timeframe
  • Spend less money on discovery
  • More evidence to make decisions
  • Tailored questions for validation
  • Reduce uncertainty for roadmap
Screen captures for website to communicate feedback and track bugs

Streamline & empower product communication

  • Easily create and send announcements
  • Get notification on new changes
  • Rich media to showcase feature how-to
  • No email blindness and fatigue
  • Don’t loose track of important changes
Public customer portal for feature requests

Manage impact with feature request board

  • No more scattered info
  • Label similar topics to see trends
  • Ask the why to the what
  • Sync user attributes for context
  • Don't exclude users from ideation

More than a user feedback tool

User outcome flywheel to empower product teams

User feedback platform: validate
Validate
Survey ratings get 300% more responses.
User feedback platform: delivery
Delivery
85% increase in new feature engagement rates.
User outcome cycle flywheel
User feedback platform: discovery
Discovery
Multiple effective user feedback channels.
User feedback platform: test
Test
Contextual bug reports for 70% faster issue resolution.

Ready for you to grow

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Personalized onboarding and regular check-ins to align with your needs.
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99.9% satisfaction rates to date for our professional and passionate team.
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Live chat support for all our users to manage feedback efficiently.

Empower your daily workflows to be user-centric

Bring user feedback to your roadmap planning and analytics tools. A user-centric culture starts from sharing first-hand user feedback.

View integrations
Integrations for enterprise workflows

Build the right features in the right way

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G2 Best Customer Support User Feedback SoftwareG2 High Performer User Feedback Software
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