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User Feedback Platform
Why choose between precise discovery and fast delivery?
Navigate your product journey with clarity from your users — avoid the wrong turns and build in confidence. The user feedback and communication platform you need.
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Discover
Remove doubts & risks with feedback
Put user needs at the center of your product development. Usersnap helps you to capture, organize, respond, and scale user feedback all in one place.
Explore product surveys
Build
Instant & contextual issue capture
Run tests with users and stakeholders to uncover bugs, UX issues, and missing features to ensure delivery quality and value. Automatically enrich feedback items with tech and user metadata.
Try visual feedback
Validate
Thrive for user adoption & confidence
Boost awareness of new solutions at the right time and place. Know how your users feel with ratings and follow-up emails to close the feedback loop. Then improve and repeat!
Learn more
Guidance at every product stage
Communicate releases
Effective in-app announcements rather than lame emails.
Issue captures
Instant bug reports with screen recording for faster resolution.
Discovery surveys
Set up targeted research and test ideas within minutes.
Prioritize by impact
Consolidate feature requests enriched with user context.
Ready for you to grow
Personalized onboarding and regular check-ins to align with your needs.
99.9% satisfaction rates to date for our professional and passionate team.
Live chat support for all our users to manage feedback efficiently.
Integrate discovery insights to delivery workflows
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“Usersnap has shortened our customer support cycle. Visual feedback really helps us understand and iterate faster.”
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Joscha Feth
Lead Engineer
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“As a company with a wide range of products, we rely on Usersnap to manage user feedback workflows.”
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Franz Tretter
Product Manager
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“In a global organization with over 2000 employees, Usersnap is essential for scaling the feedback exchange on our website.”
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Gerald Haydtner
Website Marketing Manager
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“How to bring value to the end users is what the teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.”
Malgorzata Fleischmann
Product Owner
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
What is Usersnap, and how does it work as a feedback platform?
Usersnap is an all-in-one customer feedback platform designed to collect, organize, and manage feedback from customers and users. We provide tools like in-app surveys, visual feedback capturing, and announcements, allowing businesses to streamline complete feedback loop processes and act on insights effectively.
What are the key features of Usersnap’s feedback tracker?
Usersnap’s offers:
- Visual feedback capture with screenshots and metadata for better context.
- Labeling and tagging to organize feedback efficiently.
- Integration with tools like Jira, Azure DevOps, Trello, and Slack for seamless workflows.
- Centralized dashboards to monitor trends and prioritize improvements.
Why should I use Usersnap as my customer feedback solution?
Usersnap simplifies the feedback process by:
- Collecting feedback directly from users through surveys, widgets, and forms.
- Empowering teams to respond to customer needs quickly and effectively.
- Supporting integrations with popular tools to fit your existing workflows.
What are the benefits of using Usersnap for feedback tracking?
Using Usersnap for feedback tracking ensures:
- A centralized system to manage all customer and user feedback.
- Improved collaboration with team members by sharing visual and organized insights.
- Faster resolution of issues with clear, actionable feedback.
What makes Usersnap different from other feedback platforms?
Usersnap stands out because it combines feedback collection, organization, and management into one platform. Features like visual feedback, real-time surveys, and announcements make it an all-in-one solution. Unlike other platforms, Usersnap also focuses on integrating with your favorite tools for a seamless user experience.
How much does Usersnap cost, and what plans are available?
Usersnap offers flexible pricing plans tailored to businesses of all sizes. Pricing depends on the features and team size you need. Visit our pricing page for more details or book a demo to discuss your requirements.
How can I get started with Usersnap as my feedback platform?
- Sign up for a free trial or book a demo on our website.
- Customize your feedback tools like surveys or widgets to suit your needs.
- Start collecting, organizing, and acting on customer feedback instantly.
Is Usersnap safe to use for feedback tracking?
Absolutely! Usersnap prioritizes data security with industry-standard encryption, GDPR compliance, and a SOC 2-compliant data hosting center. Your feedback data is safe and accessible only to your authorized team members.
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