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The product evidence platform for enterprise product teams
For VP Product, Product Ops, and the Security and Legal teams who sign off.
- Tickets, calls and surveys in one place, tagged to source
- AI hypotheses that show the feedback behind them
- Enterprise-ready and high security standards
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Leading enterprises use Usersnap
GDPR & CCPA compliant
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Data center SOC-2 compliant
Dedicated account manager
Usersnap is a product evidence platform that connects support tickets and sales calls for enterprise teams, each item tagged back to its source.
Every signal in one place, traced to its source
Customers reply through in-app widgets, screenshots, surveys and NPS. Channels imports Zoom calls and Intercom or Gong conversations, and Sentiment Sensor tags topic and sentiment as each item lands. Sentiment Sensor is included on Professional plans and above, Channels from the Growth plan. Product Ops sees the pattern across channels without stitching exports together.
2X Community feedback volume
From recurring feedback to a hypothesis you can check
Usersnap gives a VP of Product evidence they can defend in a board review. Hypothesis Generator suggests likely root causes from recurring feedback and lists the items behind each one, and Solution Generator drafts a fix.
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Score opportunities with the evidence attached
Usersnap scores customer feedback opportunities by value and effort, on criteria you define, with the feedback items linked. Opportunities sync both ways with Jira, Asana or Azure DevOps, so delivery stays tied to the evidence.
Connected to the tools your product org already runs
Usersnap connects to 50+ tools, including Jira, Slack, Zendesk, Intercom, Salesforce and Zoom, and reaches the rest through Zapier, webhooks or the REST API. Reporting runs in Power BI or Tableau. Through the MCP connector, ChatGPT, Claude and Cursor query your workspace with each person's own permissions. History is indexed on request by Customer Success.
Check your security and user management boxes
Cloud-based hosting
Usersnap is a cloud-based software hosted by ISO 27001, SOC-2, SSAE16/ISAE 3402 certified data centers.
GDPR commitment
100% GDPR compliant. Data hosted in Ireland and Frankfurt. Encryption in transfer & at rest. 256-bit SSL protected.
SSO & 2FA
Support for single sign-on via SAML, oAuth with Google and Microsoft. Enforced two-factor or multi-factor authentication..
Organization management
Administrative permission controls for spaces, projects, and public boards. Set user roles with flexibility.
WCAG 2.1 compliant
Our issue reporting widget and NPS surveys comply with web content accessibility guidelines 2.1 level AA.
Opt-in AI with guardrails
AI features are opt-in and can be switched off per account. MCP stays off until an admin turns it on, and it can't edit or delete feedback.
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“In a global organization with over 2000 employees, a streamlined feedback process is essential to scale up internal feedback exchange.”
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A dedicated account manager from day one
Your account manager runs onboarding, coordinates training across teams, and holds regular check-ins on adoption.
