Premium Usersnap

Orchestrate closed feedback loops from PM to CS

Empowering companies to improve and grow with instant website and in-app issue screen captures and experience ratings.

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User-friendly feedback and issue reporting tool

2x

More feedback in 6 months
at Canva

70%

Time reduction per feedback
at PocketPrep
gdpr compliantccpa compliant

Retention rate increases when customers give feedback

The custom branding feedback button and a widget allow your users to share ideas and report issues directly in your app or website. Set event-triggered custom microsurveys to engage and unlock UX insights.

Design your feedback menu  →
screenshot with all meta data

Save time on issue tracking with visual feedback tickets

Super easy to capture native browser screen recordings and draw or pin comments on screenshots. Add custom user info along with auto-attached metadata and console log to each ticket.

See all features  →

Enhance feedback management with integrations and webhooks

Automate forwarding customer tickets to Jira, Zendesk, Microsoft Teams. Or use webhooks to create a seamless workflow. All data can be exported for your personalized analysis.

See all integrations  →
Integrations with Usersnap
Usersnap statistics

Robust teamwork, faster growth

Enjoy a collaborative dashboard for assigning, labeling, upvoting and triaging feedback. Read customer feedback on the go with the mobile app. Customer evidence is the best resource for making product decisions.

Book a demo  →

Additional features

Cloud-based hosting

Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.

Security (GDPR, CCPA)

We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.

Branding

Apply your brand’s colors and text fonts. Our public REST API allows you to style the feedback widget however you wish.

Mobile app SDK (beta)

Implement native feedback forms on your mobile apps. Streamline insights all in one place.

Language support

Feedback widgets and forms available in 20+ languages. Or use custom translation strings.

40+ projects and unlimited feedback

Collect requests, bugs, ratings at different touch points with 25 live projects and 15 archiving slots at your disposal.

+ GET team buy-in

How Usersnap can help your company

Present the benefits of Usersnap’s customer feedback platform to your management team. Teach them what you can achieve with the power of feedback.

Download pitch deck  →
deal
$249   /month

25 team members
Start with a few team members and purchase more if you need them. Be flexible with the users who are managing the feedback in Usersnap.
25 feedback projects
Stay flexible with our  plan. Start with some projects and purchase more when you need them.
Native screenshots and recording
Let your users record their flows and send you a video to explain their feedback or issues.
Integrate with 2,000 apps and webhooks
Integrate your existing 3rd party solutions via native APIs or Zapier. Jira, Azure DevOps, Asana, Zendesk, etc. Includes also Customer-Service-Apps.
Browser error log
The Usersnap feedback widget can record all kinds of JavaScript errors from your users' browser.
Customer care replies
Usersnap provides an easy-to-use customer reply feature (customer care) to answer via email within the Usersnap dashboard.
Custom widget design and translations
Customize the widgets and add a logo in the header. Add an individual web-font to the widgets.
Remove Usersnap branding
Native mobile app widgets
Customize the widgets and add a logo in the header. Add an individual web-font to the widgets.
Remove Usersnap branding
Customize the widgets and add a logo in the header. Add an individual web-font to the widgets.
Usersnap provides an easy-to-use customer reply feature (customer care) to answer via email within the Usersnap dashboard.
$949   /month

Unlimited team members
Start with a few team members and purchase more if you need them. Be flexible with the users who are managing the feedback in Usersnap.
Unlimited feedback projects
Stay flexible with our  plan. Start with some projects and purchase more when you need them.
All premium features
Let your users record their flows and send you a video to explain their feedback or issues.
Enterprise support & security
Integrate your existing 3rd party solutions via native APIs or Zapier. Jira, Azure DevOps, Asana, Zendesk, etc. Includes also Customer-Service-Apps.
Custom terms of service
The Usersnap feedback widget can record all kinds of JavaScript errors from your users' browser.
Custom subscription payment
Dedicated account manager
Usersnap provides an easy-to-use customer reply feature (customer care) to answer via email within the Usersnap dashboard.
$19   /month
15+ team members
Start with a few team members and purchase more if you need them. Be flexible with the users who are managing the feedback in Usersnap.
$79   /month
15+ team members
Start with a few team members and purchase more if you need them. Be flexible with the users who are managing the feedback in Usersnap.
10+ feedback projects
Stay flexible with our  plan. Start with some projects and purchase more when you need them.
Add additional team members for $/€ 6 when you need them.
‍‍
$149   /month
15+ team members
Start with a few team members and purchase more if you need them. Be flexible with the users who are managing the feedback in Usersnap.
10+ feedback projects
Stay flexible with our  plan. Start with some projects and purchase more when you need them.
Unlimited reporters
Unlimited reporters are the people who will send you feedback items (including screenshots) via your Usersnap feedback widget.
Screen recording
Let your users record their flows and send you a video to explain their feedback or issues.
Add a team member
Add additional team members for $/€ 6 when you need them.
Add a project
Add more projects for $/€ 9 when you need them.
Integrate with 2,000 apps
Integrate your existing 3rd party solutions via native APIs or Zapier. Jira, Azure DevOps, Asana, Zendesk, etc. Includes also Customer-Service-Apps.
Browser error recording
The Usersnap feedback widget can record all kinds of JavaScript errors from your users' browser.
Customer care replies
Usersnap provides an easy-to-use customer reply feature (customer care) to answer via email within the Usersnap dashboard.
Custom widget design
Customize the widgets and add a logo in the header. Add an individual web-font to the widgets.
Usersnap provides an easy-to-use customer reply feature (customer care) to answer via email within the Usersnap dashboard.
Remove Usersnap branding
Integrate via Webhooks
$299   /month
25+ team members
25+ feedback projects
Unlimited reporters
Screen recording
Add a team member
Add a project
Integrate with 2,000 apps
Browser error recording
Customer care replies
Custom widget design
Remove branding
Integrate via Webhooks

The easiest way to collect customer feedback

Try it for 15 days. No credit card needed.

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