UNO Home Loans innovates at scale with a robust UAT workflow

Usersnap allows UNO Home Loans to simplify collecting technical feedback during testing phases with their users. Achieving faster communication and more precise solutions.

Challenges

Non-technical users often cannot provide accurate details necessary to recreate the issues

Stakeholders want to track development progress, and engineers prefer having a buffer place between Jira

Improvement ideas would get lost when following the typical fix-bugs-first prioritization method

“Best-in-class platform to log issues and collect product feedback! We can streamline requests from a broad range of external stakeholders and move dev-ready tickets to our sprints in Jira.”

Vincent Turner, Founder @ UNO Home Loans

Loved features

1-click integration to Jira and the synchronized status label in Usersnap

Feedback board generated for external stakeholders to gain visibility of issues

Labels, assignees, and filtered lists to manage collaboration workflows

Results

Organize issues & ideas from the UAT

Users can log issues, provide feedback immediately when they encounter a problem. We estimate this resulted in bringing up 100s of discrete issues or ideas every month that would have been missed otherwise.

Assert accountability with all stakeholders

With communication, review, and approval activities all in one place, each stakeholder clearly knows when an action is required and can respond timely. The turnaround effort has reduced by 80% vs emails, Google sheets and internal ticketing.

Engineers deliver better outcomes faster

The high quality logging with deep links made it possible to better review and recreate issues. Engineers can jump into the solution with all the variables to understand the problem. We estimate this increased our velocity by at least 50%.

“Usersnap is a key plank of how we interact with our users across the business to support the innovative platform experience we are building here at UNO Home Loans.”

Vincent Turner, Founder @ UNO Home Loans, Australia's Online Mortgage Broker

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