UNO Home Loans innovates at scale with a robust UAT workflow

Usersnap allows UNO Home Loans to simplify collecting technical feedback during testing phases with their users. Achieving faster communication and more precise solutions.

Try it out yourself
UNO screenshots


user icon
Non-technical users often cannot provide accurate details necessary to recreate the issues
clicks icon
Stakeholders want to track development progress, and engineers prefer having a buffer place between Jira
Unlimited feedback
Improvement ideas would get lost when following the typical fix-bugs-first prioritization method

“Best-in-class platform to log issues and collect product feedback! We can streamline requests from a broad range of external stakeholders and move dev-ready tickets to our sprints in Jira.”

uno profile image
Vincent Turner, Founder @ UNO Home Loans

Loved features

easy icon
1-click integration to Jira and the synchronized status label in Usersnap
feedback board
Feedback board generated for external stakeholders to gain visibility of issues
integration icons
Labels, assignees, and filtered lists to manage collaboration workflows


Organize issues & ideas from the UAT

Users can log issues, provide feedback immediately when they encounter a problem. We estimate this resulted in bringing up 100s of discrete issues or ideas every month that would have been missed otherwise.
Assert accountability with all stakeholders

With communication, review, and approval activities all in one place, each stakeholder clearly knows when an action is required and can respond timely. The turnaround effort has reduced by 80% vs emails, Google sheets and internal ticketing.
Engineers deliver better outcomes faster

The high quality logging with deep links made it possible to better review and recreate issues. Engineers can jump into the solution with all the variables to understand the problem. We estimate this increased our velocity by at least 50%.

“Usersnap is a key plank of how we interact with our users across the business to support the innovative platform experience we are building here at UNO Home Loans.”

More customer stories

TBK creative

“Usersnap has changed the way we handle digital client feedback in every way.”

Read the full story →
Instacart improving customer experience with Usersnap

"Great for managing bug reports and improving our e-commerce user experience."


"Usersnap makes managing website feedback easy for our team of 2000+ employees."  

Read the full story →
Pocket Prep allows the voice of users to be heard with Usersnap's customer feedback tool

"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."

Read the full story →
Hawaiian Airlines makes website booking experience remarkable with Usersnap's customer feedback tool
Hawaiian airlines

"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."

Read the full story →
Erste Bank makes digital banking experience remarkable with Usersnap's customer feedback tool
Erste bank

"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."

Read the full story →

Easily collect & manage customer feedback

Try it for free

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.