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Challenges

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Flexibility and scalability in the QA of many projects
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Accurate feedback from clients
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Managing collaboration between QA & engineers

"A really great feature of Usersnap is that it automatically captures the used browser, URL, and screen size for each snapshot."

bobby king, twla
Robert King, COO, The White Label Agency

Results

One place for feedback
Having all information collected
in one place for the entire team
Handling 100+ projects
Getting feedback from multiple clients at the same time
Visual feedback
Usersnap allows partners to
provide visual feedback
Check out all of our customer stories ⟶

More customer stories

TBK creative

“Usersnap has changed the way we handle digital client feedback in every way.”

Read the full story →
Instacart improving customer experience with Usersnap
Instacart

"Great for managing bug reports and improving our e-commerce user experience."

Dynatrace

"Usersnap makes managing website feedback easy for our team of 2000+ employees."  

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Pocket Prep allows the voice of users to be heard with Usersnap's customer feedback tool
PocketPrep

"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."

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Hawaiian Airlines makes website booking experience remarkable with Usersnap's customer feedback tool
Hawaiian airlines

"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."

Read the full story →
Erste Bank makes digital banking experience remarkable with Usersnap's customer feedback tool
Erste bank

"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."

Read the full story →
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with customer feedback

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