Tango engages early adopters with Usersnap

Acquiring nearly 20,000 users in their initial first two months, Tango makes the most of customer feedback to carry on the hyper-growth.

Allow customers to get in touch easily while not overwhelming the team

Improve product according to customers’ feedback on what is most valuable

Understand user adoption and engagement with the first product version

Annie Ng, Growth @ Tango

Reply-to function from feedback dashboard to customer email

Labeling and assigning feedback actions

Slack integration for cross-functional visibility

Elevated customer support

Usersnap’s feedback widgets provide quick and visual ways for users to reach out.

Identify top feature requests

Customer feedback bears insights for new features and the importance of them.

Customer-centric collaboration

Growth and engineering teams work seamlessly together on requests and issues.

“Usersnap has changed the way we handle digital client feedback in every way.”

"Great for managing bug reports and improving our e-commerce user experience."

"Usersnap makes managing website feedback easy for our team of 2000+ employees."

"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."

"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."

"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."

Easily collect & manage customer feedback

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