How Talkdesk boosted customer support with Usersnap

More than 3,000 tickets solved.
Hundreds of websites built, and 20 happy team members.

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Challenges

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Getting screenshots from the customers
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Acquiring technical information like console log
Replication of issues for customer support

“With Usersnap, our customers send us relevant information with a click of a button, making this process more effective and streamlined for both parties.”

Results

Usersnap and Zendesk

Provides all of their information to our support agent in real-time
Increased customer satisfaction

Significantly helped to increase customer satisfaction
Deliver a top-notch support

Taken together, integrating Usersnap, Zendesk and Talkdesk has streamlined our workflows.

Meet the Team

Talkdesk is the world's leading browser-based call center software.The easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.

video screen recording, Usersnap
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