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How Talkdesk boosted customer support with Usersnap
More than 3,000 tickets solved.
Hundreds of websites built, and 20 happy team members.
Challenges
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Getting screenshots from the customers
Acquiring technical information like console log
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Replication of issues for customer support
“With Usersnap, our customers send us relevant information with a click of a button, making this process more effective and streamlined for both parties.”
Results
Usersnap and Zendesk
Provides all of their information to our support agent in real-time
Increased customer satisfaction
Significantly helped to increase customer satisfaction
Deliver a top-notch support
Taken together, integrating Usersnap, Zendesk and Talkdesk has streamlined our workflows.
More customer stories
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TBK creative
“Usersnap has changed the way we handle digital client feedback in every way.”
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Instacart
"Great for managing bug reports and improving our e-commerce user experience."
Dynatrace
"Usersnap makes managing website feedback easy for our team of 2000+ employees."
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PocketPrep
"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."
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Hawaiian airlines
"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."
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Erste bank
"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."
Read the full story →
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Build better products
with customer feedback
15-day free trial. No credit card.
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