Talkdesk and Customer Support | Usersnap Customer

Getting screenshots from the customers

Acquiring technical information like console log

Replication of issues for customer support

“With Usersnap, our customers send us relevant information with a click of a button, making this process more effective and streamlined for both parties.”

Usersnap and Zendesk

Provides all of their information to our support agent in real-time

Increased customer satisfaction

Significantly helped to increase customer satisfaction

Deliver a top-notch support

Taken together, integrating Usersnap, Zendesk and Talkdesk has streamlined our workflows.

“Usersnap has changed the way we handle digital client feedback in every way.”

"Great for managing bug reports and improving our e-commerce user experience."

"Usersnap makes managing website feedback easy for our team of 2000+ employees."

"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."

"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."

"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."

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