How Talkdesk boosted customer support with Usersnap

More than 3,000 tickets solved.
Hundreds of websites built, and 20 happy team members.

Challenges

Getting screenshots from the customers

Acquiring technical information like console log

Replication of issues for customer support

“With Usersnap, our customers send us relevant information with a click of a button, making this process more effective and streamlined for both parties.”

Results

Usersnap and Zendesk

Provides all of their information to our support agent in real-time

Increased customer satisfaction

Significantly helped to increase customer satisfaction

Deliver a top-notch support

Taken together, integrating Usersnap, Zendesk and Talkdesk has streamlined our workflows.

Check out all of our customer stories ⟶

Meet the Team

Talkdesk is the world's leading browser-based call center software.The easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.

Build better products
with customer feedback

15-day free trial. No credit card.

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