How Talkdesk boosted customer support with Usersnap

More than 3,000 tickets solved.
Hundreds of websites built, and 20 happy team members.

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Challenges

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Getting screenshots from the customers
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Acquiring technical information like console log
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Replication of issues for customer support

“With Usersnap, our customers send us relevant information with a click of a button, making this process more effective and streamlined for both parties.”

Results

Usersnap and Zendesk

Provides all of their information to our support agent in real-time
Increased customer satisfaction

Significantly helped to increase customer satisfaction
Deliver a top-notch support

Taken together, integrating Usersnap, Zendesk and Talkdesk has streamlined our workflows.

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"Usersnap makes managing website feedback easy for our team of 2000+ employees."  

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"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."

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Hawaiian airlines

"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."

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Erste Bank makes digital banking experience remarkable with Usersnap's customer feedback tool
Erste bank

"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."

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