How Talkdesk boosted customer support with Usersnap

More than 3,000 tickets solved.
Hundreds of websites built, and 20 happy team members.

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Getting screenshots from the customers
Acquiring technical information like console log
task list icon
Replication of issues for customer support

“With Usersnap, our customers send us relevant information with a click of a button, making this process more effective and streamlined for both parties.”


Usersnap and Zendesk

Provides all of their information to our support agent in real-time
Increased customer satisfaction

Significantly helped to increase customer satisfaction
Deliver a top-notch support

Taken together, integrating Usersnap, Zendesk and Talkdesk has streamlined our workflows.

More customer stories

TBK creative

“Usersnap has changed the way we handle digital client feedback in every way.”

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Instacart improving customer experience with Usersnap

"Great for managing bug reports and improving our e-commerce user experience."


"Usersnap makes managing website feedback easy for our team of 2000+ employees."  

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Pocket Prep allows the voice of users to be heard with Usersnap's customer feedback tool

"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."

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Hawaiian Airlines makes website booking experience remarkable with Usersnap's customer feedback tool
Hawaiian airlines

"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."

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Erste Bank makes digital banking experience remarkable with Usersnap's customer feedback tool
Erste bank

"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."

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