Söderberg & Partners client feedback case study

How Söderberg & Partners improved their customer experiences!

About Söderberg & Partners

soederberg & partners logo

Söderberg & Partners is one of the leading independent advisors and providers of insurance and financial products, with one of the largest independent insurance analysis departments in the Nordics. They have 1500+ employees and 100 offices throughout the region.

Founded: 2004
Company Size: >1000 employees
Industry: Finance
HQ: Stockholm, Sweden
Using Usersnap since: November 2015

We sat down with Walter Nuñez, Head of Product Development, to find out about how Usersnap allows Söderberg & Partners to collect better customer feedback.

customer feedback at fintech soederberg and partners

The Challenge: How to improve customer experiences?

Söderberg & Partners is eager to provide the best customer experience possible. From past experiences, they knew that no customers wanted to fill out forms. Instead, they were looking for a solution that allowed their customers to quickly give feedback inside their product and get responses in a reasonable time.

The Solution: In-product feedback

Söderberg & Partners decided to use Usersnap, which allows them to give qualitative feedback right inside their digital product. Customers no longer have to fill out lengthy forms, but can provide visual feedback, which is super easy to understand and even fun.

Furthermore, they were able to manage feedback with the Usersnap project management dashboard. This management process was crucial for their agile development life cycle.

customer feedback at fintech soederberg and partners

Results

Söderberg & Partners is able to provide outstanding customer experiences by allowing customers to give instant, visual feedback. They are able to manage requests and suggestions with a new workflow that is implemented in their agile development process.

“Usersnap allows us to collect feedback from our customers and helps us to provide an outstanding customer experience. Highly recommend it!”

- Walter Nuñez, Head of Product Development

walter nunez, head of product development at Soederberg & Partners

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