Onshape: How to solve complex user problems with Usersnap

Usersnap has broken down the barriers of communication and enabled our users to accurately communicate the complex 3D problems they are having

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Challenges

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Issues in CAD/3D hard to communicate
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Variety of platforms and devices
Communicating barrier for users

“To sum it up, Usersnap has set new standard in how we collect feedback from our users.”

Results

Integrated systems

The support workflow includes a number of tools like Zendesk and JIRA but we also have built custom integrations to SalesForce, Vanilla Forums as well as a series of custom webhooks to power other systems.
Visual feedback

Users can accurately communicate the complex 3D problems they are having.
Empowered support

Onshape can act on most submissions without requiring another thread of communicationPromoted the voice of customers by empowering users to easily submit feedback with good UX of the tool.

About Onshape

Onshape is the first and only full-cloud 3D CAD system that lets everyone in a design team work together using any web browser, phone, or tablet.

Onshape was built from scratch for the way today’s engineers, designers and manufacturers really work, giving them secure and simultaneous access to a single master version of their CAD data without the hassles of software licenses or copying files.

Based in Cambridge, Massachusetts, Onshape is venture-backed and it’s team consists of key members from the original SolidWorks team plus elite engineers from the cloud, data security and mobile industries.

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