DIG: Connecting Businesses More Efficiently with Usersnap

Usersnap provided a streamlined solution that works perfectly for DIG to collect feedback and bug reports in their application.

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Challenges

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Bugs reporting processes lack automation
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Unable to utilizing external tools time-efficiently
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Inaccuracies and quality depletion

“The quality of the reported issues improved significantly. We can get instant feedback, with meta data and context of the logged in user, the DOM and JS information.”

Dieter Dobersberger, CTO at DIG

Results

Increased Automation

DIG was able to automate much more of their QA, bug reporting, and feature requesting processes.
Improved accuracy & quality

Sufficient information and screenshots included in feedback tickets allowed quick turn-around on bug fixes.
Seamless Integration

Integration with JIRA software allows the appropriate team members to take care of the feedback.
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