defining the value proposition to follow a focused strategy
enhancing product experiences and feature adoption
building target personas to generate new leads
Learn from existing customers how much they depend on the product offering. A score of 40% or higher who are “disappointed” means the product has enough traction for a customer’s need.
Visit the statistics page to view the survey results. Keep an eye on the month on month trends and see if your improvements are valued by your customers!
Share specific feedback with stakeholders to really act on customer pain points. Tag your team members, copy feedback link, or send through integrations.
Respond to customers directly through Usersnap: close the loop with good news that their feedback has been implemented, invite them to a user interview call, or ask for a public review if they are happy and satisfied.