Send targeted pop-ups with NPS, CSAT, CES or other rating systems to measure customer satisfaction. Follow up with conditional open-ended questions to dig into customers needs.Find out more about microsurveys ⟶
Match product user events with polls and rating surveys to track customer sentiment on your core and new features. Use the project statistics dashboard to report trends.
Constanly be listening to feedback and improving your product. Gain trust from your customers by showing you care. Check out our ultimate guide to customer feedback for more information!Learn more about feedback menu ⟶
Measure specific features or experiences with stars or emoji scales - it's easy to rate and encourages additional feedback.
Measure customer brand loyalty to uncover expectation gaps and build better customer relationships.
Create better customer experiences by listening to how customers feel about the ease of interaction with you.
“Usersnap helped us shorten the customer support cycle. Visual feedback really helps us to iterate faster on our design community's needs.”
“As a company with a wide range of apps & services we rely on tools like Usersnap to make our feedback workflow better”
“Usersnap has greatly facilitated our user testing and feedback process. It allows us to precisely capture an issue with all the relevant data”
“In a global organization with over 2000 employees, Usersnap’s easy to use tool is essential in scaling up our feedback exchange”
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