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Feedback management platform for enterprise product teams
Every request, traced to the customer who sent it
Triage feedback from widgets, surveys, calls and support in one place. Let customers upvote on a public board, then send items to Jira, Azure DevOps and 50+ tools.
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Public feedback portal or personal tickets tracker
Usersnap's feedback board can be used to collect upvotes and comments on feature requests, plus show the status of your development. Or limit the board access so that your guests can only see their own feedback, this way they can track the progress without taking up a seat for the dashboard.
Try it for free ⟶
Capture what sales and support hear with the browser extension
Sales and support add what customers tell them through the browser extension, or straight from the dashboard, so it sits next to in-app feedback with its source.
Assign, label, prioritize and integrate with 50+ tools
Label, assign and prioritize in one workspace, then forward items to Jira, Azure DevOps, Salesforce and other tools. Power BI connects through the REST API for reporting.
Create your own workflow and roadmaps
Define the statuses for your project and the workflow you need. Manage the progress easily and track resolve time. Use the Kanban board view to drag and drop items, or use the list view with saved filters.
Reply to customers for follow-ups or closure
Reply from the dashboard and the customer gets an email they can answer. AI suggested replies draft a response in a Friendly or Professional style.
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