Have a clear North Star metric from your customers on how effective your product is for them. Would they recommend your product offering to someone else? If yes, follow-up for a wholesome review. If no, find out why and what you can do to improve.
looking to define the value proposition to follow a focused strategy
seeking to know which customers can publicly rate their offering
aiming to help customers achieve their goals in the product
Have a bellwether for how well your product is solving the needs of your user base. Identify upfront which customers love you most, and nudge them to show their appreciation on public forums, ratings platforms, etc.
Share specific and actionable feedback with stakeholders to truly act on user pain points. Tag your team members, copy feedback links, or send the feedback items to integrations like Slack.
Respond to users directly in Usersnap: drill down on their feedback, and close the loop with good news that you’re listening to keep them happy and satisfied.
Visit the statistics page to view satisfaction going up over time. Keep an eye on the month on month trends and see if your efforts are paying off.
Hear how customers feel about their effort required with your product.
Ask the right users at the right time to join you for a future research interview.
Confirm all testing scenarios internally in preparation for your beta release.
Make reporting issues faster for your users, with screenshots, a comment, and annotations.