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NPS survey template

Have a clear North Star metric from your customers on how effective your product is for them. Would they recommend your product offering to someone else? If yes, follow-up for a wholesome review. If no, find out why and what you can do to improve.

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Who needs an NPS survey template?

Product Teams

looking to define the value proposition to follow a focused strategy

Growth Marketers

seeking to know which customers can publicly rate their offering

Customer Success Teams

aiming to help customers achieve their goals in the product

What problem does an NPS survey template solve?

Have a bellwether for how well your product is solving the needs of your user base. Identify upfront which customers love you most, and nudge them to show their appreciation on public forums, ratings platforms, etc.

What can be done with the feedback after?

Share specific and actionable feedback with stakeholders to truly act on user pain points. Tag your team members, copy feedback links, or send the feedback items to integrations like Slack.

Respond to users directly in Usersnap: drill down on their feedback, and close the loop with good news that you’re listening to keep them happy and satisfied.

Visit the statistics page to view satisfaction going up over time. Keep an eye on the month on month trends and see if your efforts are paying off.

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Collect feedback,
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