Customer engagement rater template

Google's HEART framework consists of five key metrics for the different aspects of the user experience.

Pricing and packaging your products and services is a continuous optimization process and requires profound understanding of your users, buyers, as well as competitors.

Understanding the Jobs-to-Be-Done is the cornerstone of successful product design and delivery.

Hear how customers feel about their effort required with your product.

See what visitors think of your pages and content.

Evaluate customer loyalty and gain actionable insights.

Extend rating feedback surveys to email channels.

Engage with new users to hear their feedback promptly.

Announce new features and collect feedback in one go.

Ask the right users at the right time to join you for a future research interview.

Measure the strength of word-of-mouth from your users to others.

Collect feature requests and associated user pains for your product roadmap.

Empower users to tell you free-form what’s on their mind related to your product.

Confirm all testing scenarios internally in preparation for your beta release.

Gather early insights with actual users before fully releasing to everyone.

Make reporting issues faster for your users, with screenshots, a comment, and annotations.

Get visual bug reports, with screen recordings and screenshots with multiple comments.

Quantify user experiences on parts or your entire product offering.

Find out why customers leave, and what you can to do improve.

Get precise, descriptive feedback on features in your product.

Ask customers to rank the features they think are most important.

Measure how well your product serves your targeted audience.

Hear how customers feel about their effort required with your product.