looking to enhance product experiences and feature adoption
needing insights to improve features, flows and interfaces
aiming to help customers achieve their goals in the product
Increase response rates by taking the complexity out of multiple choice questions, scale-based raters, and long-form comments. Give users 2 options, and an optional follow-up if they choose.
Respond to users directly in Usersnap: drill down on their feedback, and close the loop with good news that you’re listening to keep them happy and satisfied.
Visit the statistics page to view satisfaction going up over time. Keep an eye on the month on month trends and see if your efforts are paying off.
Ask the right users at the right time to join you for a future research interview.
Collect feature requests and associated user pains for your product roadmap.
Confirm all testing scenarios internally in preparation for your beta release.
Make reporting issues faster for your users, with screenshots, a comment, and annotations.
Get visual bug reports, with screen recordings and screenshots with multiple comments.