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Customer engagement rater

Simplify the process for users to let you know that what you’ve built is on the right track. For general, yet emotional topics for your users, give them a quick thumbs up or thumbs down option to gauge your product decisions.

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Who needs a customer engagement rater?

Product Managers

looking to enhance product experiences and feature adoption

UX Designers

needing insights to improve features, flows and interfaces

Customer Success Teams

aiming to help customers achieve their goals in the product

What problem does a customer engagement rater solve?

Increase response rates by taking the complexity out of multiple choice questions, scale-based raters, and long-form comments. Give users 2 options, and an optional follow-up if they choose.

What can be done with the feedback after?

Analyze the metadata (URL, browser, device info, and javascript errors), and know specifically how thumbs down ratings are tied to bugs or issues.

Respond to users directly in Usersnap: drill down on their feedback, and close the loop with good news that you’re listening to keep them happy and satisfied.

Visit the statistics page to view satisfaction going up over time. Keep an eye on the month on month trends and see if your efforts are paying off.

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