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Customer engagement rater template

Improve user feedback on your product decisions with a simplified customer engagement rater template. Use quick thumbs up or thumbs down options for general and emotional topics, ensuring you're on the right track. Streamline the process of understanding your users' sentiments and enhancing your product.

Customer engagement rater

Product Managers

looking to enhance product experiences and feature adoption

UX Designers

needing insights to improve features, flows and interfaces

Customer Success Teams

aiming to help customers achieve their goals in the product

What problem does a customer engagement rater solve?

Increase response rates by taking the complexity out of multiple choice questions, scale-based raters, and long-form comments. Give users 2 options, and an optional follow-up if they choose.

What can be done with the feedback after?

Analyze the metadata (URL, browser, device info, and javascript errors), and know specifically how thumbs down ratings are tied to bugs or issues.

Respond to users directly in Usersnap: drill down on their feedback, and close the loop with good news that you’re listening to keep them happy and satisfied.

Visit the statistics page to view satisfaction going up over time. Keep an eye on the month on month trends and see if your efforts are paying off.

Frequently Asked Questions (FAQ)

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