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Customer engagement rater template
Improve user feedback on your product decisions with a simplified customer engagement rater template. Use quick thumbs up or thumbs down options for general and emotional topics, ensuring you're on the right track. Streamline the process of understanding your users' sentiments and enhancing your product.
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Usersnap is rated 4.6 out of 5 from G2.com reviews
our solution
What problem does a Customer engagement rater template solve?
Increase response rates by taking the complexity out of multiple choice questions, scale-based raters, and long-form comments. Give users 2 options, and an optional follow-up if they choose.
What customers OR EXPERTS say
“Usersnap's in-app widgets provide an excellent way to gather feedback and messages from your users. Also the Slack integration is very useful, meaning that bug reports and other feedback messages come to you instantly.”
How it helps
How does Customer Engagement rater help?
- Measures how actively users interact with your product or content, providing insights into their engagement levels.
- Identifies which features or areas drive the most user interest, helping you understand what resonates best with your audience.
- Enables you to enhance user satisfaction by acting on engagement feedback, improving features, and tailoring content to keep users involved.
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FAQs
Find quick answers to common questions
What can be done with the feedback after?
- Analyze the metadata (URL, browser, device info, and javascript errors), and know specifically how thumbs down ratings are tied to bugs or issues.
- Respond to users directly in Usersnap: drill down on their feedback, and close the loop with good news that you’re listening to keep them happy and satisfied.
- Visit the statistics page to view satisfaction going up over time. Keep an eye on the month on month trends and see if your efforts are paying off.
