Create better customer experiences by listening to how customers feel about the ease of interaction with your product and/or service. The CES can illuminate key areas for improvement for your organization, such as product usability, customer service, purchase ops experience, and much more.
looking to enhance product experiences and feature adoption
who need insights to improve features, flows and interfaces
that aim to reduce the difficulty and time of communication
Send this survey to customers after interacting with your product or a specific event within it. The survey reflects ease-of-use, and gives customers the chance to give more details.
Visit the statistics page to view the survey results. Keep an eye on the month on month trends and see if your improvements are valued by your customers!
Share specific feedback with stakeholders to really act on customer pain points. Tag your team members, copy feedback link, or send through integrations.
Respond to customers directly through Usersnap: close the loop with good news that their feedback has been implemented, invite them to a user interview call, or ask for a public review if they are happy and satisfied.
Ask the right users at the right time to join you for a future research interview.
Confirm all testing scenarios internally in preparation for your beta release.
Make reporting issues faster for your users, with screenshots, a comment, and annotations.