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Customer effort survey template
Enhance customer experiences with our Customer Effort Survey Template. Gather valuable insights on the ease of interaction with your product and/or service. The CES illuminates crucial areas for improvement, including product usability, customer service, purchase operations experience, and more. Optimize your organization's performance by listening to customer feedback and streamlining their journey with our user-friendly survey template.
What problem does a customer effort microsurvey solve?
Send this survey to customers after interacting with your product or a specific event within it. The survey reflects ease-of-use, and gives customers the chance to give more details.
What can be done with the feedback after?
- Visit the statistics page to view the survey results. Keep an eye on the month on month trends and see if your improvements are valued by your customers!
- Share specific feedback with stakeholders to really act on customer pain points. Tag your team members, copy feedback link, or send through integrations.
- Respond to customers directly through Usersnap: close the loop with good news that their feedback has been implemented, invite them to a user interview call, or ask for a public review if they are happy and satisfied.
Check other relevant survey templates
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Find quick answers to common questions
A Customer Effort Survey Template helps measure how easy it is for customers to interact with your business or resolve issues. By understanding the level of effort required, you can identify pain points in the customer journey, reduce friction, and improve the overall user experience, leading to increased satisfaction and loyalty.
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