Desk + Usersnap

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Why integrate Usersnap with Desk.com?

Send annotated screenshots
& bug reports to Desk.com

Annotated screenshots attached to every Desk.com case helps you see the problem through your client's eyes.

The Usersnap bug tracker improves customer support with visual feedback in every Desk.com case.

How to set up Usersnap with Desk.com?

1

Register for a Usersnap account

Get your Usersnap account and setup your first bug tracking project.
2

Embed the feedback button on your site or web app

Install the Usersnap feedback button on your site/web app or use our browser extensions to receive bug reports and feedback.
3

Add the Desk.com integration to your Usersnap project

Get your cases directly in your Desk.com inbox for every feedback created with the Usersnap button. Here's a setup guide to connect Desk.com.

Customer feedback & bugs. Always up-to-date inside Desk.com

Once you connect Usersnap with Desk.com, we send annotated screenshots to your Desk.com inbox every time a screenshot or bug report is created with the Usersnap feedback widget.

Empower your clients with Usersnap

Usersnap comes with easy-to-use visual feedback tools for better visual communication.

With the Desk.com integration from Usersnap, you get extended information about your client's session such as OS, browser version, screen and browser size and installed plugins.

TwEEts about usersnap + Desk.com Integrations

Product Development

Speed up development cycles & enhance communication with visual feedback and Usersnap Classic.
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Customer Experience

Increase customer happiness with website & product feedback from Usersnap CX.
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"Getting detailed, visual feedback has eliminated confusion and streamlined our QA process"
Behnaz Babazadeh

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