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Connecting Usersnap with Zendesk

Zendesk and Usersnap can be easily connected.

Here's how it works:

We recommend to set up a Zendesk user with the "agent" role and with reduced access level ("Assigned tickets only"). For detailed information about how to configure users please visit the Zendesk documentation.

zendesk integration

Log in to your Usersnap account or sign up for a free trial.

Go to your Usersnap project’s 3rd Party Integration tab and select Zendesk from the grid.

Integration 3rd party usersnap zendesk

Enter your Zendesk host URL. Click on "Connect now!".

zendesk integration

Sign into your Zendesk account to grant access to Usersnap.

zendesk integration

You can now choose the type and the priority of the tickets Usersnap will create in Zendesk.
You can also set a default ticket prefix.

zendesk integration

Click ‘Save’ and start sending your Usersnap screens directly to your Zendesk Support dashboard.

If your users have entered an email address, you are able to respond to any Usersnap feedback directly in Zendesk.

zendesk integration

Adding custom fields to Zendesk

You can add custom fields to your Zendesk tickets. If you are using the Usersnap widget you can configure Usersnap to populate your custom fields.

You can create custom fields in the Ticket Fields tab of the Manage Section in the Admin Settings of Zendesk.

zendesk integration

If you want Usersnap to populate your Zendesk Ticket with your custom fields, take note of the Zendesk Custom Field ID which you need to add to your Usersnap configuration.

zendesk integration

To populate the custom fields in your Zendesk ticket, use the following code in your configuration.
You can find more information here.

<script type="text/javascript">
 var _usersnapconfig = {
     beforeSend: function(obj) {
     	obj.addInfo = {
          zendesk_custom_fields: [{
             id: 24085699,
             value: "insert additional info here"
          }]
    	};
     }
 };
</script>


Need more help connecting Usersnap to Zendesk?

Drop us an email and say hi to our team!

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Customer support using usersnap tutorial how to help@usersnap.com

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