Imagine this: you’re a Product Manager who has just launched a new feature to revolutionize the user experience. But soon after the launch, your customer support, marketing, and sales team’s feedback starts pouring in…
Some issues are critical, requiring immediate attention, while others are subtle, suggesting minor tweaks. Amidst this flood of information, you face 2 major challenges :
- Managing the Diversity of Feedback Channels: Colleagues and stakeholders utilize various channels like emails, Slack messages, videos, and Jira tickets to provide feedback. Some are straightforward to address, while others demand repeated follow-ups via email. This chaotic process impedes Product Managers from focusing on iterating new solutions.
- Deficiency in Feedback Detail: Feedback often lacks essential information. Users may not recognize Browser limitations or capabilities or their OS version or forget to include screenshots. Inconsistent and incomplete data for troubleshooting frustrates everyone involved.
Continue Reading “Bridging Internal Feedback to External Impact with Usersnap’s Browser Extension” →