Bug Reporting Tool

Simplify issue reporting, develop with more insights

Collect screen recordings and use annotated screenshots to understand user problems faster with Usersnap’s bug reporting software.

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Read the stories from our customers

Bug reporting with auto-captured user environment data

RICH CONTEXTUAL FEEDBACK

See what your users see,
get all tech metadata

Let testers capture screenshots or record screens with audio, it's easy and instant. No explanation needed to use this website bug reporting tool. Scale user testing & QA process.

See the exact problem with screen captures
Automatic tech & user environment identification

Video capture widget

Reduce troubleshooting time saves you valuable resources

Quickly and accurately understand and reproduce bugs. Categorize feedback with labels to monitor hot topics. Manage development workflows with the status, assignee, priority fields and more. Connect with 50+ integrations.

Forward rich ticket data to developers
Integrate with Github, Azure DevOps, Jira, etc

Screen recording bug reports captured with Usersnap

Joscha Feth,
Lead Engineer

Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.

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Andre Lefort,
VP of Technology

We use Usersnap for all our projects and it has changed our entire QA process, with auto-captured user information to help us solve issues faster.

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Digital product team use case with Usersnap

Tony Stillwell,
Product Director

Listening to our customers has been a priority for us out of the gate. Usersnap has made that priority much easier to maintain.

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Start-up and scale-up use cases with Usersnap

Annie Ng,
Growth Lead

Usersnap gives us insights on our users’ pain points, top requests, and use cases. It helps us to prioritize new features and improve product design.

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Gosia Pryc,
Product Manager

How to bring value to the end users is what our teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.

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Track bugs and requests in beta testing with Usersnap

Plan Roadmaps & Fix Issues

Track progress and reply to customers all in one place

Manage feedback and roadmaps in an agile manner. Follow up with users for more details or communicate the solution from Usersnap to their email inbox. AI-assisted replies and saved templates available.

Switch between kanban and list views
2-way sync integration to align statuses

Beyond user expectations

Close feedback loops and keep stakeholders happy

Publish feature requests to collect upvotes, or share a limited board with users to track their personal items. Transparency helps you gain more trust and encourages more feedback.

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