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Product feedback that every
decision can trace back to
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In-app reports, surveys, calls and support chats land in one place, each tied to its source.
Every source in one place, linked to its origin
Hypotheses and scored opportunities from that evidence
AI hypotheses linked to the feedback behind them
See the pattern across your channels
Widgets and surveys collect in your product. From the Growth plan, Zoom and Gong calls and Intercom chats arrive as items too.
Begin onboarding ⟶See what went wrong, with the context attached
Annotated screenshots, screen recordings, and browser and device data come with the report, so developers can reproduce it without chasing the user.
Start collecting bugs ⟶
Ask the right users at the right step
Match widgets to your product's colors and fonts. Show a menu entry or a targeted pop-up, pick which pages and users see it, and let people answer and get back to work.
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Push the evidence into the tools your team
already uses.
Jira, Azure DevOps, Slack, Linear, Salesforce and 50+ tools, plus webhooks and the REST API.
View all our integrations ⟶Walk into roadmap review with the evidence ready
Usersnap turns customer feedback into prioritized, evidence-backed product opportunities, scored on value and effort. On Professional plans and above, Hypothesis Generator suggests the root causes first.
Prioritize right away ⟶
Sentiment you can trace to the source
Sentiment Sensor tags topic and sentiment as items arrive. Click a trend to see the exact feedback behind it, next to your NPS, CSAT and CES results.
Measure sentiment now ⟶Canva’s case study
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Challenges
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“Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.”
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Results
Features for PMs and Product Ops
Installation
Usersnap goes live across a large product org in minutes: one global snippet serves every project in a space, and teams manage targeting without IT.
Projects and notifications
Each feedback project has its own notification setting for you to focus on the most relevant info.
Pause/live control
Launch or pause your projects from the dashboard. Use the preview mode to test before going live.
Split-screen
Browse and work through the feedback in one clear view.
Branding
Usersnap lets a large company brand its widgets with its own colors, fonts, logo and position, and remove Usersnap branding on plans that include it.
Browser extension
The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.
Cloud-based hosting
Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.
Security (GDPR, CCPA)
We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.
Data export
Export a whole project in one click as CSV and JSON, or pull items through the REST API.
Language support
Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.
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Webhooks
For tools without a native integration, send new feedback to your own systems through webhooks.
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Unlimited feedback
Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.
Collect feedback,
ship better & faster.
Start for free, no credit card.
