Product managers, turn customer feedback into business opportunities.

Get started, it’s free
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Go beyond a customer’s solution, and pinpoint business value based on user needs.

feedback widget

Collect right-place, right-time feedback

Streamline your processes for ideas and issues

Measure product success after each release

feature requests
READY-TO-USE FEEDBACK COLLECTORS

Get to the customer needs, and save time

Collect in-product feedback from users according to your use case. Easy setup gives you the time to focus more on your product.

Begin onboarding ⟶
CLEAR BUG REPORTS

Understand customers, and resolve issues faster

Make it easy to see what goes wrong for users with screen recordings and screenshots. Follow-up if needed, and improve iteratively.

Start collecting bugs ⟶
collaborative
feedback options, routing menu
CUSTOMIZED DESIGN & FLOW

Get insights without overwhelming users

Customize widgets to fit into your current product environment. Use a menu option or fire targeted pop-ups, and keep users in their journey without interrupting their flow.

Try it now ⟶

Send and share feedback to your team's
favorite tools.

Integrate with your existing tools. Collaborate with your favorite people.

View all our integrations ⟶
QUANTIFIABLE FEEDBACK

Feel more confident in the next feature decision

Set up and streamline your process for filing and evaluating ideas or issues. Have compelling evidence to shape the roadmap, based on clear customer facts.

Prioritize right away ⟶
maanagement / reports
ratings, statistics
SIMPLIFIED SUCCESS METRICS

Know what’s delighting customers

Have clear signs that your product is improving with in-product raters. See feature success with your team via NPS, CSAT, and CES.

Measure sentiment now ⟶

Canva’s case study

Challenges

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Communicating visual matters with users
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Unsolicited customer feedback sources.
Streamlining internal bug tracking with efficiency

“Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.”

Joscha Feth, Engineer

Results

215% increase
in customer feedback submission
Improved efficiency
by streamlining and automating tickets.
Raised customer satisfaction
by allowing for in-app feedback.
Check out all of our customer stories ⟶

Features Product Managers Love

Installation

Place the global snippet to your HTML code just once to start your feedback adventure. Or use our Wordpress plugin.

Projects and notifications

Each feedback project has its own notification setting for you to focus on the most relevant info.

Pause/live control

Launch or pause your projects from the dashboard. Use the preview mode to test before going live.

Split-screen

Browse and work through the feedback in one clear view.

Branding

Apply your brand’s colors and text fonts. Our public REST API allows you to style the feedback widget however you wish.

Browser extension

The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.

Cloud-based hosting

Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.

Security (GDPR, CCPA)

We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.

Data export

All data of your projects and tickets can be exported. You are the magician of the show.

Language support

Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.

Webhooks

If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.

Unlimited feedback

Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.

Collect feedback,
ship better & faster.

Try it, it’s free, no credit card.

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