Customer Feedback Platform

Capture and prioritize the most impactful feedback

Streamline issues, feature requests, and product survey responses with Usersnap to exceed user expectations! The reliable partner for you to build a bug-free, superior UX, meaningful product.

Reactive & Proactive Collection

Constant insights for your roadmap planning

Empower users to share feedback anytime in the product with screen capturing and annotation tools. Engage with users to measure the sentiment at specific moments.

See the exact problem with screenshots
Customize widget design with zero code
Targeted surveys to increase response rates

Capture customer feedback with visual screen annotation tools and pop-up surveys

Manage user feedback process to resolve issues faster

Plan Roadmaps & Fix Issues

Organized workflows and strategic overview

Categorize feedback with labels into important topics. Manage development and track issues with the status, assignee, priority fields and more. Connect with 50+ integrations.

User data auto fetched to analyze context
Switch between kanban and list views
2-way integration with Jira, Azure DevOps

“Usersnap gives us insights on our users’ pain points, top requests, and use cases. It helps us to prioritize new features, improve product design, and figure out how to best provide overall value for Tango users.”

Annie Ng, Growth, Tango

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Make Decisions with Evidence

Actionable feedback to make quick improvements

Analyze feedback trends and customer satisfaction. Monitor customer health with feedback history and segments.

AI-assisted categorizing and labelling - NEW!
Export data automatically via REST API

Customer feedback trends and key product topics analyzed with AI-assisted features on Usersnap's platform

Customer Feedback Board to collect requests and upvotes from your community

Closing the FEEDBACK loop

Involve customers in the growth of your product

Communicate with your community or stakeholders using the public or limited Board. Follow up on feedback in Usersnap and customer will get an email reply. Let them appreciate your user-centric approach.

Tailor feedback replies to promote interactions
Customize branding for widgets, emails, board

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Get started now. It’s easy as ...

Signup for a free account. You’ll get access to all features for 15 days. No credit card required, no complicated onboarding, you are the master of customer feedback.