Reach out to your customers by email and invite them to take a survey with a more engaging experience. Embed the first question and rating answer into the email body.
looking to enhance product experiences and feature adoption
who need communicate and educate product capabilities
that aim to reduce the difficulty and time of product support
Send a simple and easy-to-reply question as the initiator of a longer survey. Create an inviting experience by email to lead your customers to the full survey page. Increase distribution and response rates at the same time.
Visit the statistics page to view the survey results. Keep an eye on the month on month trends and see if your improvements are valued by your customers!
Share specific feedback with stakeholders to really act on customer pain points. Tag your team members, copy feedback link, or send through integrations.
Respond to customers directly through Usersnap: close the loop with good news that their feedback has been implemented, invite them to a user interview call, or ask for a public review if they are happy and satisfied.
Hear how customers feel about their effort required with your product.
Ask the right users at the right time to join you for a future research interview.
Confirm all testing scenarios internally in preparation for your beta release.
Make reporting issues faster for your users, with screenshots, a comment, and annotations.