Measure and track brand loyalty and customer experience to ensure you have a healthy customer base. Leverage promoters for word-of-mouth and turn detractors around in time.
looking to enhance product experiences and feature adoption
who need communicate and educate product capabilities
that aim to reduce the difficulty and time of product support
Identify which group of customers love your product the most, and nudge them to show their appreciation on public forums, review platforms, etc. Catch the unhappy customers and get to know why they are not experiencing value and what are they missing.
Visit the statistics page to view the survey results. Keep an eye on the month on month trends and see if your improvements are valued by your customers!
Share specific feedback with stakeholders to really act on customer pain points. Tag your team members, copy feedback link, or send through integrations.
Respond to customers directly through Usersnap: close the loop with good news that their feedback has been implemented, invite them to a user interview call, or ask for a public review if they are happy and satisfied.
Hear how customers feel about their effort required with your product.
Ask the right users at the right time to join you for a future research interview.
Confirm all testing scenarios internally in preparation for your beta release.
Make reporting issues faster for your users, with screenshots, a comment, and annotations.