looking to enhance product experiences and feature adoption
who need communicate and educate product capabilities
that aim to reduce the difficulty and time of product support
Identify which group of customers love your product the most, and nudge them to show their appreciation on public forums, review platforms, etc. Catch the unhappy customers and get to know why they are not experiencing value and what are they missing.
Visit the statistics page to view the survey results. Keep an eye on the month on month trends and see if your improvements are valued by your customers!
Share specific feedback with stakeholders to really act on customer pain points. Tag your team members, copy feedback link, or send through integrations.
Respond to customers directly through Usersnap: close the loop with good news that their feedback has been implemented, invite them to a user interview call, or ask for a public review if they are happy and satisfied.
A hyper productive way to match the users' bug report forms with your Jira tickets! This template collects crucial user inputs and leverages Usersnap's auto-capture capabilities to give you the most complete and actionable data. Enrich the Jira ticket template with annotated screenshots and videos that users can take with Usersnap's widgets.
Google's HEART framework consists of five key metrics for the different aspects of the user experience.
Pricing and packaging your products and services is a continuous optimization process and requires profound understanding of your users, buyers, as well as competitors.
Understanding the Jobs-to-Be-Done is the cornerstone of successful product design and delivery.
Hear how customers feel about their effort required with your product.
Ask the right users at the right time to join you for a future research interview.
Confirm all testing scenarios internally in preparation for your beta release.
Make reporting issues faster for your users, with screenshots, a comment, and annotations.