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NPS survey template

Utilize our NPS survey template to measure and track brand loyalty and customer experience. Ensure a healthy customer base by leveraging promoters for word-of-mouth and addressing detractors. Improve customer satisfaction and loyalty with actionable insights.

NPS for mobile apps

Product Managers

looking to enhance product experiences and feature adoption

Product Marketers

who need communicate and educate product capabilities

Customer support teams

that aim to reduce the difficulty and time of product support

What problem does a NPS survey template solve?

Identify which group of customers love your product the most, and nudge them to show their appreciation on public forums, review platforms, etc. Catch the unhappy customers and get to know why they are not experiencing value and what are they missing.

What can be done with the feedback after?

Visit the statistics page to view the survey results. Keep an eye on the month on month trends and see if your improvements are valued by your customers!

Share specific feedback with stakeholders to really act on customer pain points. Tag your team members, copy feedback link, or send through integrations.

Respond to customers directly through Usersnap: close the loop with good news that their feedback has been implemented, invite them to a user interview call, or ask for a public review if they are happy and satisfied.

Frequently Asked Questions (FAQ)

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Check out related feedback templates

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