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Churn survey template
Capture insights from customers who are at risk of leaving to improve your product and boost retention rates.
What problem does a churn survey template solve?
Stop wondering, Use our free churn survey to uncover the reasons behind customer departures and discover what could have encouraged them to stay. Leverage these insights to improve your product and reduce churn rates moving forward.
How to scale feedback with churn survey
- Label previous negative feedback prior to sending out the survey. This will help you indemnify how many customers have reported similar issues in the past.
- Utilize the statistic page to review survey results and track month-to-month trends to asses weather your product improvements are resonating with customer.
- Communicate specific feedback with teams to address customer pain points. Use tagging, copy feedback link, board view, and integrations to keep your team in the loop.
Check other relevant survey templates
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Find quick answers to common questions
Which features did you find most valuable, and which did you feel were missing?
How likely are you to consider using our service again in the future?
What could we have done differently to keep you as a customer?
Using a churn survey with Usersnap helps you identify why customers leave, allowing you to address their concerns and enhance the product experience. The insights gained can improve customer satisfaction and retention rates. By monitoring trends over time, you can proactively tackle issues and engage loyal customers who may provide positive feedback for testimonials.
You can use Usersnap for free to collect up to 20 feedback items. This allows you to immediately gather feedback, solve user problems, and see the impact on your product without any cost. Learn more on pricing.
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