Don’t just let a customer leave without saying goodbye! Before they go, give them the chance to tell you why. Use the results from churn survey questions over time to increase customer retention with improved product offerings.
looking to validate a new product solution hypothesis
with a desire to define the value proposition to follow a focused strategy
that aim to help customers achieve their goals in the product
This customer retention questionnaire lets you get clear insights why customers are deciding to leave, before it is too late. See patterns over time in the answers, and drill down with their reasons before churning.
Visit the statistics page to view the survey results. Keep an eye on the month on month trends and see if your improvements are valued by your customers!
Share specific feedback with stakeholders to really act on customer pain points. Tag your team members, copy feedback link, or send through integrations.
If not already in place, label previous negative feedback before the survey was sent to know exactly how many customers mentioned similar experiences in the past.
Hear how customers feel about their effort required with your product.
Ask the right users at the right time to join you for a future research interview.
Confirm all testing scenarios internally in preparation for your beta release.
Make reporting issues faster for your users, with screenshots, a comment, and annotations.