Back to all templates

Churn survey template

Don’t just let a customer leave without saying goodbye! Before they go, give them the chance to tell you why. Use the results from churn survey questions over time to increase customer retention with improved product offerings.

Who needs a churn survey template?

Startup founders

looking to validate a new product solution hypothesis

Product teams

with a desire to define the value proposition to follow a focused strategy

Customer success teams

that aim to help customers achieve their goals in the product

What problem does a churn survey template solve?

This customer retention questionnaire lets you get clear insights why customers are deciding to leave, before it is too late. See patterns over time in the answers, and drill down with their reasons before churning.

What can be done with the feedback after?

Visit the statistics page to view the survey results. Keep an eye on the month on month trends and see if your improvements are valued by your customers!

Share specific feedback with stakeholders to really act on customer pain points. Tag your team members, copy feedback link, or send through integrations.

If not already in place, label previous negative feedback before the survey was sent to know exactly how many customers mentioned similar experiences in the past.

Check out related feedback templates

Collect feedback,
ship better & faster.

Try it, it’s free, no credit card.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Try our browser extension