George Labs navigating the latest digital banking needs with Usersnap

7 million users loving digital banking application George, by Erste Group, for its approachable and feedback-driven technology.

Getting real-life feedback from the general users

To empower users with a visual feedback method

Receive continuous feedback on the production app

Malgorzata Pryc-Fleischmann, Product Owner @George Labs

Custom button, menu and widgets via REST API

User screenshots and video recordings with annotations

Email integration to share feedback across teams

Customer-centric features

The constant customer feedback is a powerful source for new feature ideas.

Validated improvements

Success of new products can be understood by the feedback activity and qualitative data.

Highly satisfied UX

Coupling contextual customer insights and diligent iterations to produce great UI/UX.

“Usersnap has changed the way we handle digital client feedback in every way.”

"Great for managing bug reports and improving our e-commerce user experience."

"Usersnap makes managing website feedback easy for our team of 2000+ employees."

"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."

"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."

"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."

Easily collect & manage customer feedback

Try it for free

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