PLG (Product-Led Growth) is a business strategy that relies on the product itself to drive customer acquisition, expansion, and retention, minimizing the need for extensive sales and marketing efforts. It often involves offering a free or freemium version of the product to encourage user adoption and growth.

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What Does PLG Mean in Business, Especially in SaaS?

In the business world, particularly in the Software as a Service (SaaS) industry, understanding the acronym PLG is crucial. 

PLG stands for Product-Led Growth, representing a fundamental shift in how businesses acquire and retain customers, especially in the context of SaaS companies.

Let's dive into what PLG means in business and how it's transforming the SaaS landscape.

What Does PLG Mean in Business?

PLG (Product-Led Growth) is a strategic approach to business growth where the product itself plays a central role in driving customer acquisition, expansion, and retention. Unlike traditional models that heavily rely on sales and marketing teams to acquire and retain customers, PLG shifts the focus to the product as the primary driver of growth.

Key Characteristics of PLG

Freemium or Free Trials: PLG companies often offer free or freemium versions of their products. This allows users to try the product with limited functionality or for a limited time, enticing them to explore and experience its value.

Self-Serve Onboarding: The product is designed for easy adoption without requiring extensive training or support. Users can onboard themselves, exploring features and benefits independently.

Viral Loops: PLG leverages word-of-mouth referrals and network effects. Satisfied users naturally refer the product to others, creating a viral loop of growth.

Data-Driven Iteration: PLG companies rely on data and user feedback to continuously refine and improve the product. This iterative process aims to enhance user satisfaction and drive growth.

How PLG Works in SaaS

In the SaaS industry, PLG works by offering a compelling, user-friendly product that solves specific problems or meets critical needs. Here's a simplified breakdown of how PLG operates in SaaS:

  • Free Access: SaaS companies offer a free or trial version of their software, allowing users to sign up and use it immediately.
  • Self-Service Onboarding: The software is designed for easy onboarding. Users can quickly set up accounts, explore features, and see immediate value.
  • Value Realization: Users experience the benefits of the product firsthand, leading to satisfaction and engagement.
  • Upgrade Paths: The free version often comes with limitations or restrictions. Users who require more advanced features or scalability can easily upgrade to paid plans.
  • Viral Growth: Satisfied users become advocates, referring the software to colleagues or friends, thus expanding the user base.
  • Iterative Improvement: Data analytics and user feedback inform ongoing improvements, enhancing the product's value proposition.

PLG Companies Examples

Several well-known companies have successfully embraced the PLG model in the SaaS space. Here are a few examples:

Slack: Slack offers a free version of its team collaboration software, which users can start using without any initial investment. As teams grow and require advanced features, they opt for paid plans.

Zoom: Zoom's video conferencing software became widely adopted through its free plan. Users appreciate its simplicity and ease of use, leading to organic growth.

Trello: Trello provides a free project management tool that encourages users to organize tasks and collaborate effectively. Premium features cater to more extensive project management needs.


To understand PLG better, it's essential to differentiate it from another growth model: Sales-Led Growth (SLG).

PLG (Product-Led Growth)

  • Focus: The product is the primary driver of growth.
  • Customer Acquisition: Relies on free or freemium offerings, viral referrals, and product satisfaction to acquire customers.
  • Sales and Marketing: Minimal upfront involvement of sales and marketing teams.
  • Onboarding: Self-service onboarding and exploration.

SLG (Sales-Led Growth)

  • Focus: Sales and marketing teams drive customer acquisition and growth.
  • Customer Acquisition: Relies on sales outreach, marketing campaigns, and lead generation.
  • Sales and Marketing: Heavily involved in acquiring and retaining customers.
  • Onboarding: Typically involves more extensive training and support.

Usersnap’s Templates Support PLG

Usersnap, a platform known for its feedback and bug tracking solutions, offers templates and tools that support PLG companies in multiple ways:

  • Feedback Collection: Usersnap's feedback widgets can be embedded in the product, enabling users to provide feedback at specific touchpoints. This feedback is invaluable for iterative product improvements.
  • Collaboration: Usersnap's collaborative features facilitate communication among product teams, designers, developers, and customer support, ensuring everyone is aligned with the goal of improving the product experience.

In conclusion, PLG (Product-Led Growth) is a transformative strategy in the SaaS industry, emphasizing the pivotal role of the product itself in driving growth.

PLG companies offer free or freemium products, prioritize user satisfaction, and leverage viral loops for customer acquisition and expansion. Understanding the distinctions between PLG and SLG is essential, and tools like Usersnap play a supportive role in the PLG journey by facilitating feedback, collaboration, and user journey mapping.

As businesses continue to evolve, PLG remains a potent approach for sustainable, user-driven growth in the SaaS sector and beyond.

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