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Customer onboarding feedback survey template

Optimize your onboarding experience with our Customer Onboarding Feedback Survey Template. Target new cohorts to gather valuable feedback on one of the most crucial steps in your product. Understand new users better and identify activation blockers to ensure a seamless onboarding process. Elevate user satisfaction and drive product success by leveraging our comprehensive feedback survey template.

User onboarding survey

Product Managers

looking to enhance product experiences and feature adoption

UX designers and engineers

who need insights to improve features, flows and interfaces

Customer support teams

that aim to reduce the difficulty and time of communication

What problem does a user onboarding survey solve?

Send a 2-3 questions survey to your new users to understand their needs and motivation. Use the information to create segmentation and build specific experiences that will increase engagement levels.

What can be done with the feedback after?

Visit the statistics page to view the survey results. Keep an eye on the month on month trends and see if your improvements are valued by your customers!

Share specific feedback with stakeholders to really act on customer pain points. Tag your team members, copy feedback link, or send through integrations.

Respond to customers directly through Usersnap: close the loop with good news that their feedback has been implemented, invite them to a user interview call, or ask for a public review if they are happy and satisfied.

Frequently Asked Questions (FAQ)

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