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Customer onboarding feedback survey template
Every interaction matters, especially during onboarding. Use this survey to identify any blockers and enhance customer satisfaction
What problem does a customer onboarding survey solve?
Send a short survey with 2-3 questions to your new users to learn about their needs and motivations. Use their responses to create user segments and design tailored experiences with conditional logic that boost engagement levels.
How to scale feedback with customer onboarding feedback survey
- Target specific new user cohorts to gather valuable insights during this critical phase of your product journey.
- Monitor activation blockers to ensure a smooth and seamless onboarding process, helping you address potential issues proactively.
- Maintain engagement by following up with customer satisfaction surveys, driving continuous improvement and product success.
Check other relevant survey templates
Find quick answers to common questions
What motivated you to choose our product?
How would you rate your onboarding experience on a scale of 1-10?
What can we do to enhance your onboarding experience?
Using a customer onboarding feedback survey allows you to gather valuable insights from new users about their needs and motivations, helping you tailor the onboarding experience. By segmenting your audience, you can target specific user cohorts and identify trends related to activation blockers, ensuring a smoother onboarding process.
You can use Usersnap for free to collect up to 20 feedback items. This allows you to immediately gather feedback, solve user problems, and see the impact on your product without any cost. Learn more on pricing.
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