Customer onboarding feedback survey template

Every interaction matters, especially during onboarding. Use this survey to identify any blockers and enhance customer satisfaction

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our solution

What problem does a customer onboarding survey solve?

Send a short survey with 2-3 questions to your new users to learn about their needs and motivations. Use their responses to create user segments and design tailored experiences with conditional logic that boost engagement levels.

What customers OR EXPERTS say

“Usersnap's in-app widgets provide an excellent way to gather feedback and messages from your users. Also the Slack integration is very useful, meaning that bug reports and other feedback messages come to you instantly.”

Joscha Feth

Lead Product Manager

How it helps

How to scale feedback with customer onboarding feedback survey

Target specific new user cohorts to gather valuable insights during this critical phase of your product journey.
Monitor activation blockers to ensure a smooth and seamless onboarding process, helping you address potential issues proactively.
Maintain engagement by following up with customer satisfaction surveys, driving continuous improvement and product success.

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Check other relevant survey templates

Double engagement rates and increase quality of feedback.

FAQs

Find quick answers to common questions

What questions to ask in a customer onboarding feedback survey?

What motivated you to choose our product?

How would you rate your onboarding experience on a scale of 1-10?

What can we do to enhance your onboarding experience?

What are the benefits of using this survey?

Using a customer onboarding feedback survey allows you to gather valuable insights from new users about their needs and motivations, helping you tailor the onboarding experience. By segmenting your audience, you can target specific user cohorts and identify trends related to activation blockers, ensuring a smoother onboarding process.

Do I need a Usersnap subscription to use this survey template?

You can use Usersnap for free to collect up to 20 feedback items. This allows you to immediately gather feedback, solve user problems, and see the impact on your product without any cost. Learn more on pricing.