2020-08-26

Why customers don’t respond to feedback surveys?

There are many reasons, but mostly it comes down to how strongly they feel about your brand, what sort of feedback you are asking, when and how you send the survey to them.

By making sure you ask relevant, meaningful and simple questions, at the right moment of the customer journey, and via a user-friendly format, the customers’ willingness to respond will improve greatly.

Category: Customer Feedback Response

Capture user feedback easily. Get more insights and make confident product decisions.

Microsurveys by Usersnap

Getting feedback has never been easier and we hope you’ve realized that after reading this article. Let us know what you think, your feedback is important.

And if you’re ready to try out a customer feedback software, Usersnap offers a free trial. Sign up today or book a demo with our feedback specialists.