2020-08-26

How to increase customers’ feedback response rate?

The timing of your feedback request is one of the most decisive factor for customers to give you feedback or not. Make sure you are asking feedback at the right time and the right place.

Here’re 3 tips:

1. Customers respond best in the moment, using a feedback pop-up to show right after a certain event will get you high respond rate and accurate feedback.

2. Don’t ask irrelevant questions, if a customer is browsing shoes and you ask for feedback on your t-shirt collection, they will not be pleased to answer.

3. Ask for feedback only when the customer is engaged, the customers that interacts with you regularly are the ones that are more likely to respond to your feedback questions.

Category: Customer Feedback Response

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Getting feedback has never been easier and we hope you’ve realized that after reading this article. Let us know what you think, your feedback is important.

And if you’re ready to try out a customer feedback software, Usersnap offers a free trial. Sign up today or book a demo with our feedback specialists.