Surprise & Delight Survey Template

From the Product Delight Grid by Nesrine Changuel

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our solution

Capture the Emotional ROI of Your Product

Delighting your users isn’t guesswork. This survey helps you isolate specific touchpoints that users loved — or didn’t notice. Use it to measure the delight factor of small UX enhancements or thoughtful details.

What customers OR EXPERTS say

Delight is not just solving a problem — it’s creating a positive emotional memory.

Nesrine Changuel

Author of Product Delight

How it helps

How to Make the Most of the Surprise & Delight Survey Template

This micro-moment tracking template helps you identify where users feel unexpected joy — and why. Based on Nesrine Changuel’s delight theory, it explores how features exceed expectations and form emotional bonds.

It’s perfect for post-launch feedback on UX, animations, or subtle product touches. Use it to catalog real “wow” moments and build a system of continuous delight.