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Delight Model Survey Template

Capture product moments users love. Measure delight across anticipation, elevation, and emotional connection.

Top rated template by 30,000+ users
Usersnap is rated 4.6 out of 5 from G2.com reviews
our solution

Go Beyond Functional. Create Emotional Resonance.

Delight isn’t fluff — it’s strategy. Nesrine’s framework helps teams build emotionally intelligent products by understanding how to deliver joyful surprises that elevate everyday experiences. This template captures user reactions that signal true delight, not just satisfaction.

What customers OR EXPERTS say
Delight is not just solving a problem — it’s creating a positive emotional memory.
Canva and Usersnap
Nesrine Changuel
Author of Product Delight
How it helps

How to Make the Most of the Delight Model Survey Template

This emotional-insight template is built to help product teams uncover the real reasons users love a product — or don’t. Inspired by Nesrine Changuel’s Delight Grid, it focuses on three key emotional signals: anticipation, elevation, and connection.

It’s a practical tool for identifying the moments that move users from satisfied to emotionally invested. Use it to surface delight triggers, strengthen brand perception, and turn functional features into memorable experiences.

Exclusive advice for product teams:

1. Use post-feature launch

Capture emotional impact beyond usability.

2. Spot joy, trust, or “meh” moments

Ask users what truly resonated — or didn’t.

3. Align delight with product goals

Bridge emotional feedback with roadmap planning.

FAQs

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Nesrine Changuel

Collect feedback,
ship better & faster.

Make precise product decisions with user feedback

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