Capture product moments users love. Measure delight across anticipation, elevation, and emotional connection.
Delight isn’t fluff — it’s strategy. Nesrine’s framework helps teams build emotionally intelligent products by understanding how to deliver joyful surprises that elevate everyday experiences. This template captures user reactions that signal true delight, not just satisfaction.
This emotional-insight template is built to help product teams uncover the real reasons users love a product — or don’t. Inspired by Nesrine Changuel’s Delight Grid, it focuses on three key emotional signals: anticipation, elevation, and connection.
It’s a practical tool for identifying the moments that move users from satisfied to emotionally invested. Use it to surface delight triggers, strengthen brand perception, and turn functional features into memorable experiences.
Capture emotional impact beyond usability.
Ask users what truly resonated — or didn’t.
Bridge emotional feedback with roadmap planning.