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Feature satisfaction survey template

Based on a defined list of choices, see how customers would describe features or parts of your product. Give them words that describe their experience beyond “great” or “bad”, and allow them to tell you why they feel this way and what you can do to improve.

Who needs a feature satisfaction survey?

Product Managers

looking to enhance product experiences and feature adoption

UX Designers and Engineers

seeking insights to improve features, flows and interfaces

Startup founders

looking to validate a new product solution hypothesis

What problem does a feature satisfaction survey solve?

You can see quality of experience a new or improved feature creates for your customers. Normal feature satisfaction widget rate satisfaction on a 1-5 scale, which doesn’t explain the “why”. Additionally, a single, open-ended question answers “why”, but requires more analysis later to truly understand what customers mean.

What can be done with the feedback after?

Visit the statistics page to view the survey results. Keep an eye on the month on month trends and see if your improvements are valued by your customers!

Share specific feedback with stakeholders to really act on customer pain points. Tag your team members, copy feedback link, or send through integrations.

Respond to customers directly through Usersnap: close the loop with good news that their feedback has been implemented, invite them to a user interview call, or ask for a public review if they are happy and satisfied.

Collect feedback,
ship better & faster.

Try it, it’s free, no credit card.

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