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Based on a defined list of choices, see how customers would describe features or parts of your product. Give them words that describe their experience beyond “great” or “bad”, and allow them to tell you why they feel this way and what you can do to improve.
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looking to enhance product experiences and feature adoption
seeking insights to improve features, flows and interfaces
looking to validate a new product solution hypothesis
You can see quality of experience a new or improved feature creates for your customers. Normal feature satisfaction widget rate satisfaction on a 1-5 scale, which doesn’t explain the “why”. Additionally, a single, open-ended question answers “why”, but requires more analysis later to truly understand what customers mean.
Visit the statistics page to view the survey results. Keep an eye on the month on month trends and see if your improvements are valued by your customers!
Share specific feedback with stakeholders to really act on customer pain points. Tag your team members, copy feedback link, or send through integrations.
Respond to customers directly through Usersnap: close the loop with good news that their feedback has been implemented, invite them to a user interview call, or ask for a public review if they are happy and satisfied.
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Customers are predictable, and with a little research, you can get an idea of what they will want next.
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Get more and better customer feedback by following some of these examples and methods to use feedback forms.
