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Feature satisfaction survey

Create better customer experiences by listening to how customers feel about the ease of interaction with your product and/or service. The CES can illuminate key areas for improvement for your organization, such as product usability, customer service, purchase ops experience, and much more.

Who needs a customer effort survey?

Product Managers

looking to enhance product experiences and feature adoption

UX designers and engineers

who need insights to improve features, flows and interfaces

Customer support teams

that aim to reduce the difficulty and time of communication

What problem does a customer effort microsurvey solve?

Send this survey to customers after interacting with your product or a specific event within it. The survey reflects ease-of-use, and gives customers the chance to give more details.

What can be done with the feedback after?

Visit the statistics page to view the survey results. Keep an eye on the month on month trends and see if your improvements are valued by your customers!

Share specific feedback with stakeholders to really act on customer pain points. Tag your team members, copy feedback link, or send through integrations.

Respond to customers directly through Usersnap: close the loop with good news that their feedback has been implemented, invite them to a user interview call, or ask for a public review if they are happy and satisfied.

Check out related feedback templates

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