If you’re searching for a tool to capture video from website to improve your support process, then most likely this is how your users typically send a question/complaint:
They find your “support@email” and write something vague, like: “My page loads funny and slow.”
You ask for more details; they reply back a few days. After 3 or 4 back-and-forths, the culprit turns out to be nothing more than the customer’s buggy add-on.
Next you create an issue on Jira for a developer. And finally, you record a Loom video to demonstrate the solution for the customer.
Gosh, there’s got to be a better way to simplify customer feedback and support … and there is! Usersnap allows your customers to capture videos as bug reports or feedback directly on your website or web application. Show tech issues by screen recording and voice feedback, instead of writing inaccurate explanations.Continue Reading “How To Capture Video From Websites And Leverage It For Your SaaS Business” →