looking to know which issues impact users now
needing to know the problems users face
aiming to reduce the difficulty and time of communication
Cut through the back-and-forth between users and your team. Save time triaging issues in the development lifecycle through clearer issue reports.
Share specific issues with stakeholders to truly act on user pain points. Tag your team members, copy feedback links, or send the issue reports through integrations.
Respond to customers directly in Usersnap: close the loop with good news that their issue has been fixed, and that you’re listening to users to keep them satisfied.
Visit the statistics page to view the time to resolution. Keep an eye on the month on month trends and see if the number of issues goes down over time.
Ask the right users at the right time to join you for a future research interview.
Collect feature requests and associated user pains for your product roadmap.
Confirm all testing scenarios internally in preparation for your beta release.
Get visual bug reports, with screen recordings and screenshots with multiple comments.