A Jira ticket template helps product development teams standardized the format and gather the essential information to process a task or issue. It ensures consistency, saves communication time, and promotes efficiency in collaboration. With Usersnap, users can send in feedback, bugs, or ideas with a user-friendly tool and form, which can seamlessly integrate to Jira using this template. The best part is Usersnap automatically captures technical data, such as the user's environment details and console logs.
Giving users an easy-to-use yet powerful tool to submit tickets increases the accuracy and willingness to share feedback and report bugs. Usersnap's widgets allows users to capture their exact experience directly on the page, while auto rendering technical information so that users don't have to manually fill out those details.
To route different types of tickets to the right project and template, create a Usersnap menu to guide users to the right ticket template. For each ticket type create a Usersnap widget with the fields you wish for the users to fill out, remember that the screen capture and metadata are already attached. The incoming tickets can be sent to Jira immediately or wait for the assignee to triage them in Usersnap first.
When forwarding user feedback from Usersnap to Jira it is possible to adjust other Jira specific fields, such as components and priority. The status field can be syncronized both directions, meaning a change on either Usersnap or Jira will reflect on the other platform to align all workflows and stakeholders.
Yes, by standardizing the format of incoming issues, your team spends less time gathering details and can focus more on resolving issues quickly.
All feedback and bug reports submitted through Usersnap are centralized within Jira, making it easy to track, prioritize, and manage issues from one platform.