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Jira bug reporting template

A Jira ticket template helps product development teams standardized the format and gather the essential information to process a task or issue. It ensures consistency, saves communication time, and promotes efficiency in collaboration. With Usersnap, users can send in feedback, bugs, or ideas with a user-friendly tool and form, which can seamlessly integrate to Jira using this template. The best part is Usersnap automatically captures technical data, such as the user's environment details and console logs.

About Jira bug reporting with Usersnap

Giving users an easy-to-use yet powerful tool to submit tickets increases the accuracy and willingness to share feedback and report bugs. Usersnap's widgets allows users to capture their exact experience directly on the page, while auto rendering technical information so that users don't have to manually fill out those details.

To route different types of tickets to the right project and template, create a Usersnap menu to guide users to the right ticket template. For each ticket type create a Usersnap widget with the fields you wish for the users to fill out, remember that the screen capture and metadata are already attached. The incoming tickets can be sent to Jira immediately or wait for the assignee to triage them in Usersnap first.

When forwarding user feedback from Usersnap to Jira it is possible to adjust other Jira specific fields, such as components and priority. The status field can be syncronized both directions, meaning a change on either Usersnap or Jira will reflect on the other platform to align all workflows and stakeholders.

Jira ticket template

What fields to include in Usersnap's Jira ticket template?

  • Screen capture: A picture is worth a thousand words, with Usersnap's widget users can snap a screenshot or video (with audio) to present the bug or suggestion. The product manager or developer can quickly understand and reproduce the scenario.
  • Description: An explanation of the problem or/and the expected outcome.
  • Reporter: Who reported the issue, this can be fetched by Usersnap automatically.
  • Assignee: Who the ticket should be assigned to, this can be synced by Usersnap to Jira and vice versa.
  • Label: The category of which is ticket belongs to.
  • Priority/Severity: The importance and impact level.

What can be done with the feedback after?

Product teams should review, prioritize, and communicate with reporters about Jira tickets. Notify the reporter once the issue is resolved and encourage feedback to improve the overall product quality.

Periodically analyze trends of the reported issues to identify recurring problems and implement preventive measures. Utilize the labels in Usersnap and Jira to categorize topics for trend analysis. It provides valuable insights for refining processes and optimizing the product, ultimately enhancing overall efficiency and customer satisfaction.

Collecting various user feedback is crucial for product development as it provides diverse perspectives, identifies pain points, informs feature prioritization, and ensures alignment with user needs, resulting in a more user-centric and successful product.

Frequently Asked Questions (FAQ)

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