Giving users an easy-to-use yet powerful tool to submit tickets increases the accuracy and willingness to share feedback and report bugs. Usersnap's widgets allows users to capture their exact experience directly on the page, while auto rendering technical information so that users don't have to manually fill out those details.
To route different types of tickets to the right project and template, create a Usersnap menu to guide users to the right ticket template. For each ticket type create a Usersnap widget with the fields you wish for the users to fill out, remember that the screen capture and metadata are already attached. The incoming tickets can be sent to Jira immediately or wait for the assignee to triage them in Usersnap first.
When forwarding user feedback from Usersnap to Jira it is possible to adjust other Jira specific fields, such as components and priority. The status field can be syncronized both directions, meaning a change on either Usersnap or Jira will reflect on the other platform to align all workflows and stakeholders.
Product teams should review, prioritize, and communicate with reporters about Jira tickets. Notify the reporter once the issue is resolved and encourage feedback to improve the overall product quality.
Periodically analyze trends of the reported issues to identify recurring problems and implement preventive measures. Utilize the labels in Usersnap and Jira to categorize topics for trend analysis. It provides valuable insights for refining processes and optimizing the product, ultimately enhancing overall efficiency and customer satisfaction.
Collecting various user feedback is crucial for product development as it provides diverse perspectives, identifies pain points, informs feature prioritization, and ensures alignment with user needs, resulting in a more user-centric and successful product.
Google's HEART framework consists of five key metrics for the different aspects of the user experience.
Pricing and packaging your products and services is a continuous optimization process and requires profound understanding of your users, buyers, as well as competitors.
Understanding the Jobs-to-Be-Done is the cornerstone of successful product design and delivery.
Hear how customers feel about their effort required with your product.
Ask the right users at the right time to join you for a future research interview.
Confirm all testing scenarios internally in preparation for your beta release.
Make reporting issues faster for your users, with screenshots, a comment, and annotations.