Quick issue reporting template

Enhance issue reporting with a quick and efficient template, allowing users to share their experiences through direct screenshots with annotations. Gain clear insights into user issues, with essential metadata attached, streamlining the process of reporting and handling problems like never before. Simplify issue resolution and elevate user satisfaction with our quick issue reporting template.

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our solution

What problem does a Quick issue reporting template solve?

Cut through the back-and-forth between users and your team. Save time triaging issues in the development lifecycle through clearer issue reports.

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What customers OR EXPERTS say

In a global organization with over 2000 employees, an easy to use and streamlined feedback process, such as Usersnap’s tool, is essential to scale up internal feedback exchange.

Gerald Haydtner

Web Marketing Manager at Dynatrace

How it helps

How does Quick issue reporting template help?

Simplifies the process of reporting bugs or issues by providing an easy-to-use format for users to share details quickly.
Reduces time to resolution by ensuring all necessary information is collected upfront, minimizing back-and-forth communication.
Improves product quality by enabling faster identification and resolution of issues, leading to a smoother user experience.

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FAQs

Find quick answers to common questions

What can be done with the feedback after?

Share specific issues with stakeholders to truly act on user pain points. Tag your team members, copy feedback links, or send the issue reports through integrations.
Respond to customers directly in Usersnap: close the loop with good news that their issue has been fixed, and that you’re listening to users to keep them satisfied.
Visit the statistics page to view the time to resolution. Keep an eye on the month on month trends and see if the number of issues goes down over time.