Let your users quickly share their experience through direct screenshots with annotations. See their issues clearly, with all important metadata attached to make the process of reporting and handling issues clearer than ever.
looking to know which issues impact users now
needing to know the problems users face
aiming to reduce the difficulty and time of communication
Cut through the back-and-forth between users and your team. Save time triaging issues in the development lifecycle through clearer issue reports.
Share specific issues with stakeholders to truly act on user pain points. Tag your team members, copy feedback links, or send the issue reports through integrations.
Respond to customers directly in Usersnap: close the loop with good news that their issue has been fixed, and that you’re listening to users to keep them satisfied.
Visit the statistics page to view the time to resolution. Keep an eye on the month on month trends and see if the number of issues goes down over time.