looking to know which issues impact users now
needing to know the problems users face
aiming to reduce the difficulty and time of communication
Cut through the back-and-forth between users and your team. Save time triaging issues in the development lifecycle through clearer issue reports.
Share specific issues with stakeholders to truly act on user pain points. Tag your team members, copy feedback links, or send the issue reports through integrations.
Respond to customers directly in Usersnap: close the loop with good news that their issue has been fixed, and that you’re listening to users to keep them satisfied.
Visit the statistics page to view the time to resolution. Keep an eye on the month on month trends and see if the number of issues goes down over time.
Google's HEART framework consists of five key metrics for the different aspects of the user experience.
Pricing and packaging your products and services is a continuous optimization process and requires profound understanding of your users, buyers, as well as competitors.
Understanding the Jobs-to-Be-Done is the cornerstone of successful product design and delivery.
Hear how customers feel about their effort required with your product.
Ask the right users at the right time to join you for a future research interview.
Confirm all testing scenarios internally in preparation for your beta release.